Business ProfileforFirstBank Mortgage

I was applied for a mortgage loan to purchase a house and had put in a application on 3/8/23 and had my credit pull and no one response back to me at this bank, *************************** and **** text me and ************* that she will be pulling my credit and following up with me and letting me know etc.. didn't heard from her at all, And then she said let ne ask ****, I am so sorry nobody has given you an update this was on 3/24/23 *********************** still no response and I text **** no response, phone called, texted, email nothing, how you pull my credit and it drop 7 to 9 points its now 714 and no one telling me what's going on with the application am I approved are what, this will be my 4 times purchase a house, so I have good credit and a good job and asset money in my saving and checking and I have another bank account as well , if you need more information from me are anything pick up the phone call me tell me something, poor communicate and this is bad on the company, I don't understand from its been almost a month and no one is responding telling me if I am approve are what, don't pull my credit and not tell me nothing , this company very bad business very unprofessional and at least email, leave a text message, voicemail are mail me a letter , tell me something please, for god sake, I had the realtor to reach out to **** and she text him no response this guy is unbelievable , I can't believe how unprofessional he is and poor communicate, will you not call your mother, so sad, the realtor call him about a closing she had for a client and he response to that, didn't want to response to her about me, said he didn't have time to talk about it, and he will give me a called and never call me just lied to her and lie to me. I just want him to tell me what's is going on am I approved and if don't just have someone sitting waiting for weeks and no response, first bank is horrible stay away, do your research before you get involve, don't trust them, give me my point back to my credit