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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We purchased a Mobile Home from this business. It was a cash purchase and the home was delivered the first week of November 2023. The home was delivered without the ice bin that is needed for the water and icemaker to work. There have been several attempted to have get us the bin so that our unit works. We were told that it was ordered at first, then we were told that we had to call the manufacture for the piece. The manufacture said it wasn't their responsibility and that the dealer had to fix this problem. After about 6 calls and 4 months later I finally talked to the owners son, **** on Wednesday March 13, 2024 and he said he would have it fixed by Friday. Well 2 Fridays have gone by without it being fixed or even a phone call. He also stated at that time that ********* has a recall. Why didn't they replace the frig before they delivered it. They have had every opportunity to fix the problem, but have done nothing. Also, the title was prepared wrong with the wrong address and description color was incorrect. We were told that there was a new system in place for titles and the girl didn't know how to use it, therefore wouldn't fix it. We had to go and fix the title at our expense with the dmv. At this time, I just want a $998.00 credit for the non working,refrigerator. This is the cost of the refrigerator according to **********. And since it was paid in full at time of purchase, I want a check for this amount so that we can purchuse a working refrigerator. There has been no attempt from this business to resolve the issue, and I even told them that if they didn't fix this, I would contact the BBB for resolution. I've tried everything and given ample time to them to at least show interest in resolving this problem, but there has been ZERO done on thier part, therefore I feel that I should be reimbursed for the non working frigerator so that I can buy one that works.Business response
04/25/2024
We did not receive the first complaint notice. This issue has been addressed. The Manufacturer of the home purchased has completed the customer's list of service issues. To our knowledge any issues with the home have been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.