ComplaintsforCitizens Bank Of Winfield
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
The citizen bank of Winfield ******* loan officer ***************************** used my credit score and name illegally for my brother *********************** to be able to have a mortgage with out my consent or acknowledgement of the loan in my name and on my credit score reports for 3 years untill a credit fax informed me about my credit bring in default in my name on late and deferred payment s in my name I am *************************** ****************** , Winfield ******* , ***** Cell ; ************ When I found out and address the issue to loan officer ***************************** he laughed and told me oh well you tought s*** it is what it is get over it we need loan for quota and your credit was good and your brothers wasn't so I used your name and credit and I address that's illegal he said oh well get over it cause theirs nothing you can do and now that's why I am contacting you to do something to the citizens Bank of Winfield ******* for their illegal actions and loans I wanna *** for the bank using my name and ruined my credit illegally without my consent.Business response
09/06/2023
9-6-2023 THE CITIZENS BANK OF WINFIELD P.O. Box 550 Winfield, ******* 35594-0550
September 1, 2023
Better Business Bureau *************************************************************************Attention: ********************;
Dear ************:
The Citizens Bank of Winfield conducted a diligent review of the complaint ID#******** filed with the Better Business Bureau. After the review, the records reflect the customer dispute statement is not factual. It is the bank's policy to do a due diligence review of all customer identification at the time of application.
Fair Credit Reporting Act governs the bank in reporting accurate information to the credit bureau. The bank will be able to assist ****************** with any questions, ************, contact ******************* or file a dispute with each credit bureau Experian *************); TransUnion *************); Equifax *************). Banking is a highly regulated industry and we have third-parties regularly auditing bank performance.
Privacy of ****************** information does not allow the bank to disclose any further information other than the conversation referenced with the loan officer and customer filing the statement is false.
The Citizens Bank of Winfield request Better Business Bureau to update the records to reflect that ********************************* is no longer a point of contact. Please refer any questions or comments to *****************************, President and CEO.
******************************** President/CEO
Member FDIC
www.cbwinfield.com NMLS# ****** Telephone ************ / Fax ************
EOUAL HOUSING LENDER
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.