ComplaintsforFirst Community Bank
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 05/01/24, I made an online payment to First Community Bank for a payment of 190.65. On 6/04/24, I was making my payment online and noticed there was a balance of $381.30., which I paid in full on 6/04/24. I contacted First Community and was told that they saw the payment was made online on 05/01/24, but it was resended due to the bank account number being incorrect. I had no previous knowledge of this information as I had not received a telephone call or voice mail from this company so I believed my payment was on time as usual. If I had known of this situation with the payment I would have paid it immediately as me jeopardizing my credit would never happen. I have had excellent credit with a 776 FICO score and at one time a 800. I have never had a late payment on any credit cards or payments on my credit report at all. I take my credit very seriously and this was no intent not to pay as I made the payment on time and it was an error entering the account number. I have never been late with this company one time. I am asking that you please mediate this for me and assist me at resolving my credit history and delete this late from my credit report. My credit score has already dropped -62 points since this has happened and credit card companies are now looking at me as a risk and lowering my credit cards. Please help me with this matter.Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have a loan for a golfcart since last year with them. There is no online account you can log in. There has been just 1 letter communication from the start which had my loan number and how to pay online. If you lose that you cannot make a payment. There's no way to do autopay and no instructions how to. I have no idea how or when my payments were do but somehow I was late more than 30 days on one. I paid for 2 months on the 30th of June. I don't know which month or when or how I was late. They reported it to the credit bureau and the employee who I talked to was no help and said because it's my fault they cannot make an exception. If their systems work so against their customer I think they should at least forgive one time occurrence. Ridiculous in 2022 to not be able to log into something to see your payments or have communications about payments.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.