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ComplaintsforFirst Community Bank
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 05/01/24, I made an online payment to First Community Bank for a payment of 190.65. On 6/04/24, I was making my payment online and noticed there was a balance of $381.30., which I paid in full on 6/04/24. I contacted First Community and was told that they saw the payment was made online on 05/01/24, but it was resended due to the bank account number being incorrect. I had no previous knowledge of this information as I had not received a telephone call or voice mail from this company so I believed my payment was on time as usual. If I had known of this situation with the payment I would have paid it immediately as me jeopardizing my credit would never happen. I have had excellent credit with a 776 FICO score and at one time a 800. I have never had a late payment on any credit cards or payments on my credit report at all. I take my credit very seriously and this was no intent not to pay as I made the payment on time and it was an error entering the account number. I have never been late with this company one time. I am asking that you please mediate this for me and assist me at resolving my credit history and delete this late from my credit report. My credit score has already dropped -62 points since this has happened and credit card companies are now looking at me as a risk and lowering my credit cards. Please help me with this matter.Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have a loan for a golfcart since last year with them. There is no online account you can log in. There has been just 1 letter communication from the start which had my loan number and how to pay online. If you lose that you cannot make a payment. There's no way to do autopay and no instructions how to. I have no idea how or when my payments were do but somehow I was late more than 30 days on one. I paid for 2 months on the 30th of June. I don't know which month or when or how I was late. They reported it to the credit bureau and the employee who I talked to was no help and said because it's my fault they cannot make an exception. If their systems work so against their customer I think they should at least forgive one time occurrence. Ridiculous in 2022 to not be able to log into something to see your payments or have communications about payments.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.