ComplaintsforIntimidator UTV
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a 2022 INTIMIDATOR UTV last year in July BRAND NEW. This machine has been in the shop more than I have been able to drive it. Three times it was in the shop for the clutch/belt shifting issues. Just picked it from getting fixed the 3rd time and now the gas throttle is stuck on full throttle almost killed my kids and I. It just went full throttle and uncontrollable while driving down the road. This is pretty sad seeing how I have never even been able to drive it on a trail because I am pretrified to drive my so called brand new machine, because it has NEVER ran right. I have contacted Intimidator LLC and the dealer I bought it from repeatedly, and guess what I still have the same POS machine that I am unable to drive, even after being fixed 3 times. I pay a TON of money for this machine and haven't even been able to use it. This is not right that they can get away with selling these machines with so many issues and not be held responsible. I am at the point to not even let them fix it anymore seeing how it never gets fixed and more issues arise. This is not right nor fair, obviously this machine is defective and doesn't uphold itself to the American made standard. Intimidator LLC should be held accountable for their machines.Business response
06/02/2023
Our factory records show two unrelated repairs on this unit both of which were made under warranty by the same Intimidator dealer. As a goodwill gesture, the factory has extended the warranty by 3 months with the intention that this additional coverage period exceed the time the unit was in the shop.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.