ComplaintsforBrown's Collision Center
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
The customer name is Maria *********, my wife. I took our vehicle into Brown’s Collision Center on June 9, 2023 and reasonably relied on their estimate that the job would take 3 weeks to complete. It has been nearly 8 weeks with no noted progress that has been communicated. I had to call a few times to get a call back. When I got a call back, they said it would be another 2-4 weeks. During this time, our rental vehicle coverage expired, and my wife and I have to pay out of pocket for interim transportation while continuing to pay on a car loan for a vehicle we cannot use. We agreed to do business with Brown’s because we relied upon their false representation that the job would be completed within a certain timeframe, and that our rental coverage would be more than sufficient. Their false representations constitute deceptive business practices, breach of an oral contract, and plain unprofessional conduct. My wife and I would like to be reimbursed for any and all out-of-pocket expenses we have incurred due to the unreasonable delay and/or unreasonable timeframe relayed by Brown’s at the outset of our agreement. We have a family member who ran into this same problem with Brown’s, but unfortunately we did not learn about this until after we engaged in business.Business response
08/23/2023
The customer apologized for the misunderstanding and said they deleted the complaint and or review.
Customer response
08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Christopher *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.