Customer ReviewsforSam's Club

Sam’s club renewed my membership with my debit card without asking or notifying me. The last time I renewed was by check in the club. I called asked about it they do not send out emails or reg mail they just renew it without permission. Overdrew my account refused to jus terminate the transaction like any other purchase would have been back in my account same day. We will not be back they offered nothing for causing this problem except apology

Thank you for providing feedback. Emails are autmoatically sent out 60 days prior to renewal. We have completed the membership refund. and apologize for any inconvenience.

PLEASE BE ADVISED SAMS CLUB WILL STEAL YOUR MONEY AND KEEP YOUR BATTERY FROM YOU AGAINST YOUR WILL. They will force you to pay $150 to get it back and get the membership. This is wrong and there taking advantage of everyone on this. I went to the one on south orange blossom trail, Orlando Florida 32837 my stepdad and mom’s membership expired and we can’t afford it to reinstate it. I was told by Sam’s club employees that to leave my battery there for them to check it and if possible charge it because in less that 5 months it died out of nowhere. I paid a lot of money for it and added warranty for it through them. Then come back to them charging me in order to get it back. How is that? Then telling me by force that I have to pay $150 to get it back or pay for the membership $50 just so they can return my battery to me. They need to be fined or investigated for this matter.

Thank you for your feedback. We have requested the club contact you directly.

I’ve been a customer for 10+ years but unfortunately I will not be renewing my membership this time. I’ve never had a worse year dealing with Sam’s Club! I’ve experienced everything from rotten deliveries, rude and disrespectful delivery drivers, orders delivered to the wrong house, missing items, expired items, and store discrepancies. I’ve documented and took screenshots of everything event. I’m so disappointed but my pride won’t allow me to continue a relationship with Sam’s Club after everything this past year. Still waiting for a resolution!

Thank you for your feedback. We are very sorry about your experience and the inconvenice. We see that we completed refunds for the purchases including non perishable items.

Sams Club in Greensboro, NC had their register lock-up during check-out. They rang me up at another for the same items! They claim the first transaction did not go through, but I checked my U-card portal, and it clearly shows 2 payments to Sams club within minutes. That used up my flex allowance and they will not do anything about it! I'm very dis-appointed with Sams Club!!I showed the manager the Transaction on my acct, but they still deny it. After 40 plus years, I think that I will cut Walmart and Sams loose!

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On 3/30/24 we purchased 2 Gazebo’s and wanted assembly but in order to add on assembly we had to purchase the items online, so we did. Gazebo#1: $1,499.00 Assembly#1: $800.00 Gazebo#2: $999.00 Assembly#2: $650.00 Sales Tax: $284.50 Shipping/Delivery: $650.00 Paid in full 4/4/24 Received product. Called to follow up on assembly. Sam’s didn’t have an answer & said they’d call back within 24 hours. They didn’t. Called again days later, same response. 2 weeks pass, still haven’t heard anything. We decided to call one last time & if we didn’t get an answer we’d ask for a refund & assemble it ourselves. 4/16/24, called, customer service agent stated assembly department wasn’t answering her transfer so I asked for a refund for assembly. She said ok and that we would be getting $1,409.78 back in 5-7 business days. Which made no sense because if you calculate assembly it’s actually $1,450, but ok, whatever, I’d like to move on and enjoy our product. 4/17/24 we get notified by our credit card company that Sam’s Club charged our credit card $650.00. I called to ask what the charge was for, they said it was for shipping, again makes no sense because we weren’t getting refunded for shipping, just a lesser amount for assembly. The phone call took over 2 hours and ended up getting passed to a supervisor by the name of ROA. Nothing was resolved, she asked to send documents of proof, which I did. I’ve called multiple times since then and have gotten no where. 5/13/24 So far Sam’s Club has refunded us a total of $781.44. I’ve spent countless hours away from other important tasks and responsibilities reaching out to Sam’s Club by phone and email, sending them what they ask for, yet, have not received any response except that they claim it shows full refund on their end. I’ve sent them my credit card statement showing the actual amount that was received on our end to confirm amount. I even offered to return the items for full refund if that was easier, no returns. What can I do?

Thank you