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Find a Location

Anchor Law Firm has 1 locations, listed below.

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    Business ProfileforAnchor Law Firm

    Lawyers

    Additional business information

    Additional Info:
    As of March 2019, BBB files indicate this business has a pattern of complaints concerning the following: Consumers have alleged that they have paid for services and the business has not upheld the agreement for the service. Consumers complained that they have paid monthly payments to the business to manage debt consolidation, with promise of using the monies to pay off creditors. Consumers have reported that despite making payments for the service, they have had suits filed against them by creditors the consumers believed were being paid. Although the business has responded and made efforts to resolve the complaints, BBB considers the allegations made by consumers have established a pattern worthy to review. BBB has notified the business concerning the pattern of complaints and has requested a response.
    The business contacted BBB by telephone to discuss its policies stating the business abides by the terms of its agreements with its clients. The business agreed to provide a written response to the pattern of complaints including terms of agreements, fee structure, and general statement of its business practices. As of May 1, 2019 BBB has not received the business's response.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    609 SW 8th St Ste 600, Bentonville, AR 72712-8706
    BBB File Opened:
    1/20/2016
    Years in Business:
    16
    Business Started:
    1/15/2008
    Business Started Locally:
    1/15/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Anchor Law Firm, PLLC
    Business Management
    • Mr. Thomas Rogus, Manager
    Contact Information

    Principal

    • Ms. Stacy Robinson, Owner

    Customer Contact

    • Ms. Stacy Robinson, Owner
    • Mr. Thomas Rogus, Manager
    Additional Contact Information

    Fax Numbers

    • (888) 741-3135
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Hiring a lawyer

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/22/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    After 5 years and 3 months of a 4 year contract, I finally finished (graduated). My final payment was made on Sept 25, 2023. After all payments cleared I had a balance left. I called Sept. 29 ,2023 and asked for the refund to be sent to me. I was told that would happen within 3 to 5 days. Needless to say it never happened. Now comes October 2023 , Global takes out a FEE of 19.95. Then again on October 16th another FEE 19.95 Mind you I am calling to have this closed!!!!!!!. Its not over yet, October 19th FEE of 10.95 , and last DECEMBER YES DECEMBER 1st another FEE of 10.95. All this after I "GRADUATED" at the end of September. Every time I called I assured my refund was being processed. You cant make this incompetence up!!! VERY UNSATIFIED CUSTOMER

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James K

    1 star

    06/23/2023

    This is the story of James ********; With my interaction with Anchor Law firm from Bentonville, AR. I enrolled into the program in 2018 to clear up some credit card debt. I met with a representive and signed the forms. I was severed with court papers and a payment plan was set up. I paid $457.55 a month for 3 1/2 years. Made the last payment and was feeling real good until June 22, 2023. I got a phone call from my bank tell me my accounts were being garnished for debt from Wells Fargo for $ 16,328.25. I said I signed up with a law firm and this matter should have been taken care, explaining to then I made all of my payments and went to the local branch and showed them the paperwork. I called Anchor and got the run around saying 1 payment was made and the account was closed. I called Wells Fargo and they told me no settlement was reached. So my ? are. what happen to the payments I made, no communication in over 2 years from both and paperwork on the garnishment but all most of my money was taken about 10,000 dollars. I live om a small retirement and SS, so now I am wandering how I am going to live from month to month. I cancelled my health insurance, life insurance, no insulin, no pills, so maybe I can keep the water on, the gas, the electric and make my car payment, about a year to go. So my opinion of Anchor Law firm is crooks and thieves and I see I am not the only one that has been taken by them.

    Local BBB

    BBB Serving Arkansas

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