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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a vehicle from them April of 2022 and have been clearly shown how valuable that was - if you don’t buy new, you’re treated differently We’ve had issues ever since buying the car. We had a service message they never addressed and that’s turned into a $1200+ fix they won’t cover. This should’ve been covered under extended warranty I bought but after issue was “found” they said warranty we purchased wouldn’t cover it. We also had shaking issues and jerking transmission issues. Took car in multiple times and issues never found. Then less than 8 months after buying vehicle we were told we had 3 bent rims and needed those fixed plus brand new tires, brakes and other service. Jerking transmission persisted through 2023 and finally end of 2023 they found a sensor was bad. At this time, they noted nothing else wrong. We just took the car back for normal maintenance on May 15 2024 and are now being told we need new tires yet again. We have less than 30k miles on tires that are supposed to be guaranteed for 60k plus and they say there’s significant uneven wear which will void warranty - something they didn’t note less than 5 months ago at previous routine service. We’ve now spent $15k plus on service in addition to the cost of the vehicle and we are no closer to resolution and apparently need to spend almost $2k on tires and rear brakes for additional cost. Dealership reps have been unhelpful and just defer everything.Business response
05/20/2024
Good Afternoon, *** ****** Since your complaint, we have worked with our Service team at Cadillac of Bentonville and our notes indicate that you were able to work with ****** ****** to validate your concerns. From our notes, you are now currently in a loaner vehicle so our team can get your vehicle further diagnosed with one of our technicians. ****** is slated to respond to you later today (5/20/24) prior to 5pm with another update. We will continue to communicate with you as we work towards a solution, but please don't hesitate to reach out if you have additional concerns.Customer response
06/06/2024
Previous case ******** was closed and business has not resolved nor kept up to date. We continue to have issues here. How do we reopenBusiness response
06/13/2024
Mr. *****,
Thank you for contacting us again regarding Case ******** that was previously closed. After speaking with our team, it appears that you have been in touch with ****** and our Service Department is actively doing everything they can to rectify the issue. Our team is exploring every option to get you back on the road and we'll continue to communicate with you as we come to a resolution. In the meantime, if you need additional support, please don't hesitate to reach out!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.