ComplaintsforWilson Combat

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Spent 3800$ from and authorized retailer on an edc x9, only for it to have a catastrophic failure after only 36 rounds of federal 115 fmj. Basically the top of the barrel contacted the slide in such a way it created a raised edge, making it nearly impossible to rack the slide, let alone shoot it. It was sent it for repairs where they replaced the slide and barrel, only for it to start having issues after only 1000 rounds. The slide no longer locks back, which I think is due to the damaged recoil spring. I have contacted them about this and have received radio silence. I guess their trash customer service policy only covers 1 repair. Also Garin ****** the firearms service manager will not respond to you after YOUR ONE REPAIR is done and you have more issues.

  Business response

  02/08/2024

  Dear *****,
  
  
    Thank you for sharing your concerns with Wilson Combat regarding your purchase and the unacceptable service that you received. We strive to always exceed the customer’s expectations I understand this is frustrating. Your experience does not meet the level of care that we demand from our employees and the matter has been addressed accordingly. I want to apologize on behalf of Wilson Combat and offer you the opportunity to contact me, Customer Service Manager directly. Wilson Combat strives to provide the best customer service before, during and after the sale and we want to make this right for you. 
  
  
    I have addressed this issue with members of management in both our pistol shop and our warranty department. I would like to bring your firearm in for a full inspection from my Gun Production Manager and Quality Assurance Manager. We are fully prepared to correct any errors that are present and or provide you with the path forward that you see fit. 
  
  We do value your business and want to make sure you are completely satisfied with your purchase.
  
  
  Please let me know if you need further information to contact me directly.
  
  
  It will be my pleasure to assist you.
  
  

  Business response

  02/22/2024

  Good Afternoon,

   

   Mr. ******* and I spoke today on the phone. He seemed very satisfied, stated the firearm is working well, no issues since the last service. 

  I offered to bring the firearm back in at no charge and provide him with any services he felt it needed, he did decline the need to send it back

  I am satisfied after speaking with Mr. ******* that the issue is resolved and the customer is happy with the end result 

  Phone call ; 3:00 pm 2/22/24

   

   

  Customer response

  02/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jacob *******

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  About a month and a half to two months ago I went about acquiring some firearm receivers and parts made by Wilson’s combat to assemble a firearm. The main components being the registered billet lower and matching upper receiver I purchased for around 300$ from cheaper than dirt and the 15inch mlok handguard I purchased for around 150$ from optics planet. Thinking I could build a very nice custom version of a Wilson combat AR. But as soon as I began fitting my parts into the receivers I had trouble with several parts not fitting tight and there being way more play than any other receivers I’d dealt with. And then I proceeded to try the handguard out on the upper receiver and found that no matter how I timed the barrel nut the handguard with have to sit over 1/16 of an inch from the upper, which would lead and ugly gab between the two and make the gas tube slightly visible which should not be a problem with such a high end manufacturer whom makes these parts in house! So I immediately reached out through email to Wilson combat with a request to have my parts looked at so they could see what I saw and possibly issue a exchange. It took almost a week before I got a return email asking for more info so they could decide whether to issue a return label. So I have them the info and waited for a few more days with no contact back. So I decided to call them. I Spoke with a friendly woman whom asked me to send pics and more info ,which I gladly did and even send video of the sloppy fit. After a few days I received a forward email from her from a wilson combat gunsmith who basically said that’s all perfectly normal and acceptable fitment and that I just needed to tighten the nut more and it would be fine! he also had a few other things to say about how not all parts work with there receivers. So I emailed him back and stated that I believed he was wrong and that the fitment slop was way less than acceptable and that I’d still like to send it in. I heard nothing from that day.

  Customer response

  07/07/2022

  The pictures in the document section above show the dates of order and shipment.

  Business response

  08/08/2022

  We have made multiple attempts to reach out to the customer even as recent as today. We are more than willing to resolve the issue and look at the products to determine if there is a defect. We just can't seem to make contact. 

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