Business ProfileforSally's Body Shop Bryant

We originally took our Car to Sally's because the insurance company wrote the check out to them for the hail damage received in the Spring. We told them to let us know when they had the parts ready and we would drop the car off. They told us the following week would be fine and this was in July after they completed the work on our SUV that they never called to tell us was done and we had to call and find out it was done for a week. With multiple calls going to a VM that was full and having to stop in numerous times we ended up asking them to put the hood back on and let us drive as we needed the vehicle and our rental had been out for a month. They did and my husband had an accident in it that bent the grill and bumper nothing major so we filed another claim for that. In September we took the car back to them for the repairs and week after week it is an excuse as to why it isn't done. Went from trim, to hood, to clamps they were waiting on. Again, dodging calls and going to VM full. Here we are February 2015 still no car and excuse after excuse. We called Jaguar of LR to find out the parts have been just sitting there ready to be picked up. Sally's said their truck to pick up parts broke down and they will pick up tomorrow 2/16/23 was suppose to pick up last week. This was after picking up the phone hanging up and when called back no answer. I had to call back from my office number. 4 months (not including 2.5 months prior) paying a car payment no car and 2 working parents. This has been rough and no help at all to get a resolution. All calls have been calm and nice because we want good work. Today I expressed with the length of time and again nothing but excuses.