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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 5, 2024, Anderson Pools was performing pool maintenance at **** ********** ** (our neighbors). We came home to find that Anderson was draining our neighbors swimming pool into our backyard and into a storm drain that is located in the back corner of our yard (both of which are violations to Benton City Ordinances). The numerous gallons of water compromised the durability of our fence, washing out footings, as well as the functionality of our landscaping that was completed specifically to drain water effectively and efficiently off a valley in our backyard. Since then, attempts to contact Anderson have been made with Anderson claiming to be "laying concrete" and promises to return phone calls, but no communication has been established and we are unable to reach Anderson; multiple voicemails have been made. We have made efforts to resolve between two parties with no success therefore we have chosen to involve the BBB.Business response
07/09/2024
I spoke with the home owner. The first date we can meet is Thursday. We will discuss what we can do to patch things up.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.