Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hounds' Hideaway has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hounds' Hideaway

      1238 McNutt Rd Conway, AR 72034-0701

    • Hounds' Hideaway

      2720 N Woods Ln Rogers, AR 72756-6709

    • Hounds' Hideaway

      900 Congress Cir Jonesboro, AR 72401-2546

    Business ProfileforHounds' Hideaway

    Dog Daycare
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hounds' Hideaway has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hounds' Hideaway

        1238 McNutt Rd Conway, AR 72034-0701

      • Hounds' Hideaway

        2720 N Woods Ln Rogers, AR 72756-6709

      • Hounds' Hideaway

        900 Congress Cir Jonesboro, AR 72401-2546

      Location of This Business
      1238 McNutt Rd, Conway, AR 72034-0701
      BBB File Opened:
      12/29/2017
      Alternate Business Name
      • Hounds Hideaway
      Business Management
      • Ms. Lacey Vance, Owner
      Contact Information

      Principal

      • Ms. Lacey Vance, Owner

      Customer Contact

      • Ms. Lacey Vance, Owner
      • Ms. Emily McClain, Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      Pet Sitter or Boarding Facility? Tips on How to Choose

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/13/2021

      Complaint Type:
      Product Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mark D

      1 star

      01/10/2022

      Our dog was attacked by a German Shepherd while in the care of this business in October of 2020. Being veterinarians, my wife and I took care of our pet, suturing his wound and treating his aversion. I spent long conversations with the owner (noted as head human in the other review) who assured me that the offending dog was expelled and that there would be no tolerance for bad actors. When I went to drop off my pet today, a patron drove up with a very large German Shepherd raging in her car. When she brought the dog out, it lunged and barked at every person and every dog in the vicinity. I questioned the staff about why this dog was here and they flatly denied the dog is a problem. I couldn't in good conscience leave my dog there with that type of animal and went back to get him. I felt obligated to alert 2 other pet owners in the lobby that there was a potentially vicious animal there that day. I left and received and email from the head human accusing me of outbursts and hatred. We will NEVER be taking our dog to this facility again as much for the fact they allow overactivated dogs and the head human wants to avoid solving the problem.

      Local BBB

      BBB Serving Arkansas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.