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ComplaintsforByrider
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently paid my 2012 Jeep off at Byrider in Conway, AR to tell me I don’t have an extra key to my vehicle. I want my extra key. I took them cash money and paid my Jeep off.Business response
08/02/2023
Byrider does not make an extra key to hold for any reason. When we acquire the vehicle if it has multiple keys then there are times we will place the extra key in the customer file. However, if that is the case, at the time of payoff we will give that extra key to the customer. As it pertains to this customer that was not the case. I would like to thank her for paying off her loan, and would have been happy to provide an extra key had there been one.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.