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ComplaintsforMidway Motors Of Conway
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I Purchased A Vehicle from Midway Motors Back in 2022. Ever Since then the Vehicle Has Given Me Multiple Issues. Later Found Out that The Vehicle Had an Odometer Roll Back Done in 2018-19 if I’m Not Mistaken. Contacted the Dealership About the Issue, Still No Response. The Whole Deal Was a Rip Off. Now I Have A Hard Time Getting Rid of It due to the Value of It. It Has a Salvage Title.Business response
06/06/2023
We were never aware of any odometer issue with this vehicle. Every time the customer has reached out to us, we have responded. The vehicle was purchased by our dealership in 2021 from Adesa Tulsa. When we purchased the vehicle, there were no announcements made to us about anything including an issues with odometer. Attached is the bill of sale and as you can see, no announcements were made. Also, because of the year model of the vehicle, the miles are exempt - another reason we wouldn't have known if there was any odometer issue. The customer purchased a 3rd party warranty for the vehicle at the time of the sale. So if he states that the vehicle was giving him any issues, he was able to take it to a shop and get it looked at or repaired by using his warranty. The vehicle DID NOT have a salvaged title when we sold it to the customer. We received a clean and clear title from Adesa Tulsa. If a vehicle has a salvage or rebuilt title, the auction must announce that. Again, no announcements were made which is shown by the bill of sale.Business response
06/20/2023
We have told the customer multiple times that we don't use carfax, we use a system called Autocheck which is what the vehicles are ran through at the auction. We can only go off of the information that is provided to us in the autocheck report along with the auction announcements. I can't tell someone what a carfax report says if we don't use their system. Also, the customer has all the right to ask for the VIN and run a carfax report himself before the purchase if he so chose. If he didn't do his research or due diligence, then that isn't something that we are responsible for. Also, if the customer was not happy with the financing terms with the 3rd party banks, then why did he agree to purchase the vehicle, read all of the paperwork, and sign all of the paperwork to be financed? Again, he purchased a warranty through the finance company and if he was having issues, he should have contacted them about getting it fixed under warranty.
Customer response
06/26/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.