ComplaintsforKarl Malone Powersports El Dorado
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought 2 4wheelers on December 16 of 2023 had to take them both for warranty to replace carburetor and plugs and air filter on both they had them 3 weeks got them back on or about 14th of February on 14th of March I had to take both back for warranty work one had the clutches replaced and other work not sure what else was done on them the other one they haven’t told me what’s wrong with it. They still have them to this date 2 nd may and still not fixed. They’ve had them 11 weeks out of 20 weeks I’ve had them I would like to see if I can get a complete refund on themBusiness response
05/15/2024
We are in communication with *** **** *******. We are attempting to trade him out of both machines and into a different unit.
We were delayed with our response as our office has been delayed due to the main office lady having emergency surgery.
All of the delays in getting these machines fixed and back to *** **** ******* were caused by the lack of communication with ****, the parts availability with ****, and that **** was denying warranty claims based off nothing logical.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.