Business ProfileforMurphy Oil USA, Inc.

On May 14, 2024, I pushed the unleaded button for gas, but the pump gave me premium before o realized that it had happened. However, I went inside tell the store, but the store attendant said that she could not do anything. She proceeded to call her manager. She also states that she could not doing anything. I proceeded to final a complaint/concern about the situation. This the response that I got from “Murphy’s USA “Hello Gwendolyn, We do apologize that you experienced this at our Hernando location. Our pumps are self-service pumps with security features to prevent the fuel grade from switching mid fueling. This means that if one grade gets selected accidentally prior to you making your selection or before the fueling begins, the grade will not change. This does not mean you pressed the button. It could be as accidental as the hose hitting the button after you had already selected unleaded, but before you pulled the trigger to start the fueling. To prevent this from occurring, you can also insert the nozzle in your tank prior to selecting the preferred grade. We appreciate your feedback and hope you will allow us another opportunity to serve you. Again, thank you for bringing this to our attention. Have a great rest of the day. Murphy USA Customer Care ************  I responded back to them Thanks for your response, but the hose didn’t accidentally hit the button. I’m sure there are cameras on the gas pumps. You can surely see on the camera where I push the unleaded regular button and not the premium. I have researched this information and this has happened before at on other pumps. This error is on your end not minds. I’m very unhappy with this situation and no compensation due to error with gas pump.