ComplaintsforPromolife Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
An order was placed for an item. When we received the item, it wasn't what we were expecting. In calling the company to ask questions, we were met with severe rudeness, and told there wasn't anything they could do to help. We would have to pay for shipping the item back, and pay so they could "restock" the item. The item arrived yesterday (7/28/2021), and that's also when the phone call took place. The item in question is a small oxygen tank, with no oxygen. When we called, we were told 1) there's a disclaimer stating the oxygen is not provided. (I have yet to be able to find it), and 2) the return policy falls under "general" which is different for each item. I then confirmed one would have to search for each products return policy before buying since each one is different. The people on the phone were also not at all willing to answer their roll in the company so I could speak to somebody to help me. The cost was $189, though it's listed as $110 with free shipping.Business response
09/07/2021
Business Response /* (1000, 12, 2021/08/27) */ Customer ordered an oxygen tank which states these are shipped empty (without oxygen). Customer received and complained it did not contain oxygen and that we provided mis-information even though it clearly states on the product page that the tank does not contain oxygen. This is the case with all oxygen tanks regardless where they are purchased from. Customer claimed we would not accept the return which is incorrect. As long as the oxygen tanks have not been filled with oxygen we can accept the return. We authorized the return for the custom and as stated in our return policy the customer is responsible for paying for original and return shipping. The customer purchased the oxygen tank only which is $110 USD. The product that is $189 includes the oxygen tank regulator. This is not the product the customer ordered. Unfortunately the customer purchased products without researching what was needed and is blaming the seller (us) on their behalf. Our sales staff was not rude, but merely telling them information that did not conform to what they believed was needed. ****** ***** XXX-XXX-XXXX ext 204 ******@promolife.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.