ComplaintsforElder Management, LLC

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/14/2023 Upon my move out I had followed the move out check list doing everything exactly as told. Additionally I had emailed ***** ******* who is my property man agent and asked her if I needed to paint the walls and if so what was the color I said okay I will patch all the holes from my hangings and I did along with patching all the little nicks and dings keep in mind I had lived there for 6 years and I had a lot of décor and wall hangings. Erica responded with that's fine. I had stated there were a lot. No where in the lease did it state we were responsible for the painting either. I had paid for the carpet and house to be cleaned. I patched the holes from the décor and from dings and nicks. After being rushed to get all this because they rented it out and the new tenants wanted to see the inside. It took them almost two weeks to do the inspection and I got told they are charging me for paint and since i used a different putty to patch the holes ( not being told what to use I used a putty that was strong and dried like sheet rock most construction companies would do the same so its strong) and was told I am being charged for the labor and paint due to every room needing painted. I know for a fact not every room needed painted. I did what was asked for the move out and they still somehow managed to keep most of my deposit. The managers have their maintenance guy to the final inspection they do not even go out to the property as I was told they would. I am asking for the rest of my deposit back in the amount of $367.50

  Business response

  12/06/2023

  First, here is the clause from our lease that discusses move out condition: 

  (b)  The premises is left in the same condition as it was received, that being in clean and working condition, including all appliances, heat and air units, hot water heaters, garage doors, paint, walls, doors, door locks, trim, carpet, flooring, plumbing and lighting fixtures, blinds, porches, countertops, cabinets, any furnishings provided by the Landlord, etc. (Unit professionally cleaned and carpet professionally cleaned, receipts MUST be furnished to Elder as confirmation of the services being completed).

  Per ***** *******, ********* was in agreement that she would be responsible for the paint charges and we have documentation in our management system that we are happy to provide showing agreement. ***** was very specific regarding the charges due to the paint, and she agree to that. Although ********* "cleaned" the carpet, he is very lucky that she wasn’t charged for the carpet replacement in the master bedroom, as the smell of dog permeated the unit. The current tenant is is asking for the carpets to be replaced in the other 2 bedrooms, apparently after 2 days or so the smell coming from the carpets was terrible so she is fortunate that we did not charge a pro rate carpet replacement because it was her dog ( a 90 pound German Shepherd) who damage the carpets.The units were just built when she moved in, so the carpets and walls were in pristine condition.As you can see from the lease, the tenant is required to leave them in that condition. In reality, she shouldn't have even received part of her deposit back due to the nature of the damage to the carpet. We now have to replace them, so no, there won't be a refund. 

   

• Initial Complaint

  08/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I live in a duplex rental from Elder Management in Farmington, AR and we’ve been there for 5 years. They auto renewed our lease for $1,045 per month which is the 3rd time rent has been risen since we’ve lived there. We got a notice a week or two ago that they’re raising rent to 1145. We can’t pay for that so we had to look for somewhere else to live and found a place. They will not let us out of the lease that we obviously can’t pay for month to month. They will be making the changes September 1st. We were told that because they auto renewed our lease May 30 we can’t get out of it. We need out of this lease because we could barely pay what they asked before but this is not acceptable or feasible for us monetary wise. We don’t feel like we should have to remain in a lease that clearly the reason for leaving is we can’t afford it. We can’t pay something we don’t have enough of.

  Business response

  08/04/2023

  Per the complaint filed, I left a message on the tenant's cell phone to see exactly what her situation is. As I have not heard back, I wanted to respond to this complaint. First, the tenant has been paying under-market rent compared to the rest of the demographic area in NWA. Our least states the following, which she executed: 

  Section 1.27 RENT RATE INCREASE

  Owner and/or Manager expressly reserves the right to increase the rental rate at any time but not to exceed 20% within the Initial Term of
  the Lease, as market conditions and/or increases in expenses warrant. No prior written notice is required.

  She was also aware of the auto-renewal clause and had every right to terminate her lease prior to that renewal with the appropriate notice. She failed to do so and never contacted the office about her concerns.

  We have treated her rent raises more than fairly, as is documented below. 

  2020-2021 - 3.24% rental increase (below market).

  2021-2022 - 14.66% as she was grossly under market as property and insurance expenses continue to increase annually.

  2022-2023 - 5.02% rental increase (below market). 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩