Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to this shop to get my tire patched and they never put my hubcap back on. When I noticed it, I called them to let them know. The guy I spoke to was no help and they could not find my tire. He only cared about leaving because his store was about to close so I have to wait 4 to 5 days and don't even know if I will get my hubcap back from them. My car has a loan with a bank and I need to keep the value on it so I can trade it on if I ever decide to. This can also effect my credit score if my car is devalued. I am expecting this businesses to make it right. I shouldn't have to pay because of someone's negligence and incompetence. I expect better customer service.Business response
07/06/2023
Hi ******,
This is ******* at H&R Tire and Auto. We tried contacting this customer ****** ******. We had no answer on her end. Also she is not in our system either. We appreciate you. Hope you have a blessed day!
Thank you,
*******
H&R Tire
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.