ComplaintsforRanger Boats

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I ordered a 2022 Reata 223FC in July of 2021 and received it in March of 2022. Ever since we received this boat the new electronic Bimini hasn't worked more than once, the boat has been back to the dealer more than on the water, for a week or more at a time. our dealer has been nothing but helpful, even replaced the entire Bimini to try and get this resolved. It worked on land, but the first trip out the Bimini doesn't go up, the motor never engages and here in Florida the Bimini is necessary.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/04/26) */ We have taken the opportunity to review the ********** concerns along with our warranty files. We apologize for the concerns they are having with their boat, serial number RGRXXXXXK122. According to our files, White River Marine Group's Warranty department gave Norris Marine authorization to replace the bimini on 4/5/22. They will replace it when they receive the new part. Consumer Response /* (3000, 7, 2022/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The boat was returned to Norris Marine on 4/4/2022 for the replacement Bimini to put on. 2 weeks later, on 4/18/2022 we picked up the boat with the new replacement Bimini. The following Saturday, 4/23/22, we took the boat out and the newly replaced Bimini did not work as soon as the boat was on the water. We had to turn the motor off and cycle master power twice before the Bimini would operate. We received a recall notice from White River Marine Group on 4/29/22 noting "failures in the Bimini System may result in the unit breaking, resulting in property damage, serious personal injury or loss of life" and that we should "immediate place your Bimini System in the 'Full Down Position'". We are requesting compensation for gas/mileage having to continually take the boat back to Norris Marine. We are also requesting compensation for loss of use of the boat for the time the boat was in the shop. Additionally, we are requesting immediate resolution for the Bimini System as we brought home our new $62,618.34 boat and have yet to have a full day out on the water with a working Bimini system. The boat was dropped back off at Norris Marine Center today, 5/2/2022 with no anticipated return date. Norris Marine Center has been nothing short of fantastic, but we are quickly regretting our decision to purchase a Ranger.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Ranger Fishing Boat 2021 VS1782 115 Pro XS on 2/1/2021 at Bob's Marine in Bellevue, IA for $41,383. The flooring in boat had large dark stains. The place we purchased it from has tried to work with Ranger, but Rangers reply to them was that they/us are responsible for removing the stains. They tried but could not get the stains out. They followed up with Ranger with pictures and Ranger responded it was cleaned to their satisfaction. It was not cleaned to the customers satisfaction as the stains still remain. We feel Ranger needs to clean or replace the floor in the cabin. It's a lot of money to pay for a brand new boat with a dirty stained floor. All the storage compartments leak and hold water as well. We're very disappointed in purchasing this Ranger boat. Thank-you

  Business response

  02/03/2022

  Business Response /* (1000, 9, 2022/01/26) */ We have reached out to the warranty department and it was their understanding that the vinyl concern was addressed and corrected and that the customer was satisfied with the appearance. If this information is incorrect, please have Mr. ****** reach back out to his dealership for additional review. WRMG is unaware of concerns with water in the compartments. Mr. ****** can also address his compartment concerns with the dealership and they will contact the WRMG warranty department. Consumer Response /* (2000, 11, 2022/01/29) */ Ranger Boat has contacted me and said that this boat is under warranty and they will fix the issues with the boat to my satisfaction. They suggested I take boat back to dealer, and if dealer doesn't fix it to my satisfaction, I can take the boat to Ranger in Springfield MO and they will replace the floor and help with the leakage and retaining of the water. They also indicated they would have the boat for a month or more, so it may be best to wait until this coming fall to bring the boat in for the warranty work. I thank you so much for your quick response and helping me with this situation. I do feel that Ranger will now help us and complete the warranty work to our satisfaction.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ****** ********, purchased a Ranger 188P,March X XXXX, that has a major default. Rainwater enters the front deck's three storage compartments as well as the two smaller ones on the back deck. The leaking is not from the hull, or welds or cracks below the waterline, rather it comes from rain water. This is totally unacceptable.  The boat (Serial no. RGRXXXXXA121) was returned to the dealership (Boat City U.S.A.,Hammond, La. (985). XXX-XXXX, for warranty work on this problem 3 different times. After extensive and thorough attempts to stop water from entering these storage areas ,the owner & president ****** ************ has informed me that "there is nothing else" they can do to resolve this problem. In addition to attempting to repair the problem, Mr. ********** contacted engineers at the factory with several phone calls. Each of the three lake tests, after all work was finished and returned to me, resulted in failure. After several phone calls, to customer relations, nothing has moved forward to a resolution. I was told this would be sent to a Customer Relations supervisor (**** or *****)who would contact the dealership,  discuss the problem and seek remedy. Also I was informed that the dealership would contact me with instructions on what the response from Ranger would be. None of this has happened. There are 3 remedies for this matter to be resolved: 1. Return boat to factory for proper and complete repair 2.Replace boat with another boat that rainwater doesn't enter storage compartments 3.Return our purchase price I purchased this Ranger watercraft because it was supposed to be the best quality boat on the market. Ranger president, ***** ******* says "What makes Ranger Ranger, is the Five Star Advantage". No 5 Star here. Ranger is not accepting responsibility only telling me to take it back to dealer. Dealer says he cannot fix problem.

  Business response

  11/30/2021

  Business Response /* (1000, 5, 2021/11/02) */ We apologize for the concern Mr. ******** is experiencing with his Ranger 188P. The compartments on this boat are not advertised as dry storage compartments and therefore will not be watertight. Consumer Response /* (3000, 7, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Watertight IS NOT the complaint! Water leaking into and saturating these front storage compartments is the complaint. This particular boat was not properly constructed. After researching and asking other boat owners, no water soaking concerns ever occurred. I have owned bass boats for over fifty years and not one time has this ever been an issue. It is presumed that these compartments, by design, will prevent rain from entering these areas. Fully carpeted with NO drain outlets suggest no unreasonable amount of water is expected. It is assumed that the carpet will not be completely saturated or soaked every time heavy rainfall occurs. Mildew and black mold becomes present in the carpet and spreads to all the stored items within the compartments. This is unacceptable. This is a safety hazard was also not advertised. A construction error is present, which is allowing water to enter the front compartments. It is entering because of incorrect installation of top deck to hull. Dealership has tried to correct this water leakage three different times. I would like to have a Representative from Ranger come in to physically look at this problem and come up with a solution or send it back to the manufacturing facility for repair. Business Response /* (4000, 9, 2021/11/05) */ Again, we apologize for Mr. ********'s concern. As previously stated, these compartments were not designed to be dry compartments and can allow water to enter into them. Consumer Response /* (4200, 11, 2021/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) On Nov. 5th, 2021 Ranger has acknowledged to me that these storage compartments "can allow water to enter into them". Ranger needs to explain how to remove the standing water that enters into them. By design, these compartments are fully carpeted with no drain holes.

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