![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFFO Home
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Breach of contract. Their salesperson called me about a couch that finally came in. I had canceled the order because it took too long to get it. She told me I could still purchase it for $1534. I purchased it over the phone and we arranged delivery. On the day of delivery, the owner called and told me it would cost $600 more. I was forced to ask for a refund. I believe they are in breach of the verbal contract and purchase order. I would like to receive the item at the agreed upon and paid for price.Business response
11/23/2021
Business Response /* (1000, 10, 2021/11/19) */ American Freight Region Manager **** ****** contacted the customer. The customer stated the issue was resolved but did not have time to talk further. No additional action is required. Consumer Response /* (2000, 12, 2021/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.