ComplaintsforWalther Arms, Inc.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a P22CA at my local *********** *********. ** advertised a manufacturer's rebate from Walther in the form of a pistol lockbox with a value of approximately $55. Upon jumping thru all the hoops to redeem the rebate (uploading all the requested forms and pictures) I was told that the rebate is not valid in California, where I purchased the gun and saw the advertised rebate. Reason given was that the promo was not valid in CA due to state regulations. This is not the case - the lockbox doesn't meet the CA DOJ requirements for safe storage, but it is not illegal to sell or give away the box in CA. I replied to the declination, but no reply from them in a week.

  Business response

  06/24/2024

  I do understand your frustration and please know that we'd certainly prefer the option of shipping this ***** **** ******** ***** ****** to your California residence. However, our compliance team found it is not approved per the California DOJ Regulatory Gun Safe Standards - ******** **********************************************************************************************. If you can secure an official document from the CA DOJ that specifically states this ******* ***** ***** gun safe can be shipped to your California residence then I'd be more than happy to proceed with the shipment. Again, I understand your frustration and ideally this would be a non-issue. 

   

  Best regards,

  Director of Consumer Services

  Walther Arms, Inc

   

   

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased new Walther PDP 4.5" January 2023 1/29 register the warranty and got confirmation. 1/29 put optic on handgun. Using blue loctite. I should have used purple or none. 1/29 decided I want to try a different optic that I need to order a special plate for. Decided I should remove optic now since it's only been 8 hours and the loctite takes longer than that to fully cure. 1/29 The screws used to hold down the plate are not very strong or a good quality. One of them stripped and I could not get the screw out. 1/30 emailed customer service about my problem. They told me I do not need to send in the firearm I can just send in the slide with a return form a slide return form. I filled it out and mailed the slide to them on 1/31. 2/17 email customer service asking about a time frame or any info on what my status is. 2/17 received reply asking for my case number. 2/17 replied stating that I do not have a case number that I only sent my slide in. 2/17 ask to provide my address. I provide my address and I hear nothing further. 2/23 received email stating that ****** has received my slide and I am going to need a new slide. ****** is currently out of stock of new slides and should be getting a new batch next week. ****** will send out the new slide ASAP. 3/4 emailed customer service stating it has been over a week Is there any update in the status? 3/6 after receiving no response I called customer service phone number. I was told My representative was out of the building and not at work on Friday or Monday and that is why I got no response. I was told he will be updated with my concerns and he would respond to me shortly. 3/7 no response 3/8 no response 3/9 called my representative and asked about my situation. He did not know anything about my case. Ask me for my case number. I told him I do not have a case number. So he asked me for my address and serial number. After finding my information I was told he would mail out my slide ASAP. 3/10 called. No an

  Business response

  03/13/2023

  We have received a Parts Shipment that includes the Slide needed to provide a replacement. With that, a Slide will be processed and shipped by Wednesday March 15th. 

  Best regards and thank you for your business. 

   

   

  Customer response

  03/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  02/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a PDP pistol from ******* Arms on 12/17/2022 at Bass Pro Shop. But , I regretted for buying this firearm from *******. The customer service is so neglectful on customers. They said , they will send out my free optic plate within 14-21 days after I requested . But they never fulfill that saying. It had been 2 months since I purchased the firearm. I am disappointed . I requested this free optic plate from day one, because I like to enjoy my pistol as soon as possible. I hope they are willing and cooperate to resolve this issue soon. I might want to return this purchase and get my refund money.

  Business response

  02/23/2023

  Please accept our apologies on the delay in providing your Optic Plate as we have been waiting their arrival from Germany. A shipment with this Plate is expected to arrive late next week and so we should be shipping your Optic Plate within two weeks. Again, I do apologize for the situation and can understand your displeasure. 

  Best regards. 

   

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