Reviews

This profile includes reviews for ArcBest's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ArcBest has 6 locations, listed below.

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  ArcBest

  8401 McClure Drive Fort Smith, AR 72916

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  ArcBest

  PO Box 10048 Fort Smith, AR 72917-0048

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  ArcBest

  18301 Von Karman Ave Ste 460 Irvine, CA 92612-0128

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  ArcBest

  3801 Old Greenwood Rd Fort Smith, AR 72903-5937

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  ArcBest

  1530 N College Ave Fayetteville, AR 72703-1916

Review Details

• Review fromLukina B

  Date: 07/31/2024

  1 star

  Lukina B

  Date: 07/31/2024

  Horrible!!! I was told my product would come in 4 weeks or soo. It took all most 7 weeks. I called, email and had poor communication. Then, to make matters worst they call at the end of day right before they closed on Friday to schedule a Monday drop off knowing they would take calls or voicemail on weekend. Come Monday no product blamed it on me. Then, Tuesday no call and was going to leave on side of road because the delivery stated I didn't have inside pick up. They didn't give me that option in any paperwork, email . This wet table was a good size but I had a ramp that i could easily use and the driver didnt want to go past my jeep. I said i can move the jeep and help pull up the small ramp. He was just being difficult and lazy it was so easy to put by the door. Just horrible service and communication. I will never recommend for anyone business. It will cost more headache and money than it's worth.

  ArcBest

  Date: 08/01/2024

  We sincerely apologize for the frustration you have experienced with this delivery, Lukina. We understand how important timely service and accurate delivery expectations are to our customers, and we value the opportunity to address your concerns. Please contact us at [email protected] with any additional information regarding the delivery, including your PRO/tracking number so we can ensure that your future experiences with us meet your expectations. Thank you, Brooke D.

• Review fromMargaret R

  Date: 01/03/2024

  1 star

  Margaret R

  Date: 01/03/2024

  Never on time, dodgy, and they over promise on what they can't deliver. They have hard working staff but they sound overworked and it seems like good people working for a terribly structured company.

  ArcBest

  Date: 01/08/2024

  Hi, Ms. R***. We're sorry to hear about our experience. This is not what we want or expect for our customers, and we value the opportunity to address your concerns. Would you mind sharing the PRO numbers for your delayed shipments with us at [email protected] so we can look into this further and follow up with leaders?

• Review fromLally S

  Date: 12/28/2023

  1 star
  Please be careful when you work with broker ***** ****** I booked load conformation ******* and pick up time 8pm I checked in 11 am like 9 hours early so security told me come 1 hour early for pick up time.I checked in back at 7pm and was told that my load was canceled and to reach my broker. I tried to reach the number that was provided on load conformation. The number was not working night time. I emailed she did not respond back I come home empty 200 miles. No one called me to let me know what was going on. I called same number next day 10 am and she yelled at me and hangup my phone so I call her and leave voice-mail then she emailed my load cancel fee $150 and emailed me she going to remove me from system because i believe she is a supervisor. She is not very professional.

• Review fromJonathan S

  Date: 08/14/2023

  1 star
  Would be a 0 star but the website will not let me. We scheduled a pickup 3 weeks ago today, they only pickup in our area one day a week. Knowing this we setup people to be on hand to load the truck but they never showed up or called. Contacted them the following day, said they were not sure what happened and scheduled it for the following weeks pickup. That day rolled around, never called, never showed up. Contacted them again and told the same exact line. Now making attempt number 3, save yourself a headache and don't waste your time dealing with this company.

• Review fromRene G

  Date: 08/03/2023

  1 star

  Rene G

  Date: 08/03/2023

  We were to receive several pallets of merchandise that Amazon shipped out in May. We never received the merchandise and started looking into it. Fast forward to Aug 1, 2023, they claim it was delivered but we never received it. We never signed for the delivery and someone forged our name on the delivery. We have surveillance cameras to prove it. Wondering what our recourse is as it’s enough money to take them to court.

  ArcBest

  Date: 08/04/2023

  We value the opportunity to address your concerns, Rene, and we would like to look into your shipment further. Would you mind sharing your PRO number with us at [email protected] so our team can review it with our specialists? Thank you, Brooke D.

• Review fromYING L

  Date: 03/22/2023

  1 star

  YING L

  Date: 03/22/2023

  I am extremely disappointed with the carrier's service. They lost my order and refused to take responsibility for it. As a result, I have lost my time and money. I cannot trust this carrier to handle any of my shipments in the future. I would strongly advise anyone considering using this carrier to look elsewhere. This has been a terrible experience and I would not want anyone else to go through it.

  ArcBest

  Date: 03/30/2023

  We appreciate you taking the time to share this feedback and value the opportunity to address your concerns. This is not the experience we expect or want for our customers, and we would like to review your shipment further. Could you send your PRO / shipment number along with any additional information to [email protected] so our team can review and reach out to leaders in the area?

• Review fromJeff L

  Date: 02/24/2023

  1 star

  Jeff L

  Date: 02/24/2023

  Asked for a quote and was given a rate. After delays in shipping the invoice came in at a foreign currency. We are a Canadian company and only use CAD. If a quote is outside the companies currency it must be stated and not changed on invoicing! Arc is Threatening collections instead of changing the invoice. Stay clear of this company.

  ArcBest

  Date: 03/16/2023

  We appreciate you bringing this to our attention, and we value the opportunity to address your concerns, Mr. L***. Would you mind sending your PRO number to [email protected] so our team can review your documents and follow up with the appropriate teams? Thank you, Brooke D.