ComplaintsforMr. Rooter Plumbing of Greater Fort Smith
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I scheduled an appointment with Mr. router on their website. I got a call Friday, October 13 from a woman with Mr. router and I was told that the job I needed done would only be $145. No assessment needed because I’ve already located the issue. That would just be travel and the work needed. The only problem is that the website hadn’t logged the previously made appointments. There wasn’t an opening that day. She said to call and schedule next week if I wanted the “weekday” prices. Otherwise the weekend is more expensive. I called today and spoke to a different woman. She told me that there’s an “assessment fee”. Now there’s 80 or 85 dollars added to the price of the job. This is the third time I’ve received a different quote. My location hasn’t changed nor has the job that needs doing..Business response
10/24/2023
We already did this job at the price that was quoted and customer left a 5 star review. Not sure what they are referring to.
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.