ComplaintsforAffordable Towing. LLC
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 07/09/2023, I contacted Affordable Towing Fort Smith regarding a tow from 5609 Midland Blvd, Fort Smith Arkansas to my address at 145 Northridge Dr, Van Buren Arkansas. I was quoted a price of $225 for the tow. The tow driver (***** ***********) proceeded to my address to get the vehicle key. Upon arrival, ***** asked me what was wrong with the vehicle. I informed him that the relay module needed to be resoldered. ***** offered to have a look at the module which would save me the expense of having it towed. I agreed and gave ***** the vehicle keyand the module. On 07/11/2023, ***** informed me the module could not be repaired and if it was okay for him to order a used replacement for $150. After checking online for a used replacement part, I saw the module ranged from $90-$130. I agreed nonetheless because it was still cheaper than a tow and I was without a vehicle unable to get to work. On 07/18/2023, ***** informed me the part had arrived and the vehicle was ready for pickup. He also informed me the bill was approximately $588 which I disputed. $225 for Towing my vehicle to **** ****** Ave Fort Smith Arkansas. I was not informed of this nor did I authorize the tow. $150 for a vehicle diagnostic. I was not aware that by him "having a look" would cost me $150. The only services I agreed to were having the vehicle towed to my residence and the ordering of the replacement module. After 2 days of attempting to negotiate the invoice, I paid the bill and picked up the vehicle. After driving only 11 miles the replacement module failed. I notified Affordable Towing and they informed me a replacement module has been re-ordered and informed me a tow to my residence would be $250 from 2929 Fayetteville Rd, Van Buren Arkansas to my address (approx. 6 miles). I'd appreciate any assistance in resolving this matter.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.