ComplaintsforRyder Wholesale Auto

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 21st, 2023, I bought a 08 Mazda 6 from Ryder Wholesale for total price of 2800 and paid 2400 still leaving 400 unpaid until July 1. Not even a week later on June 30 on Friday the car stops running on my way to work and I contact the lady that works for Ryders about the car and told her what happen. I have the car towed back to Ryders on July 3rd that Monday. Also, not being able to contact the owner *******. So I was in contact with the lady for almost all the month of July about the car and what options I can have available to me. Calling everyday and messaging the owner and the lady that actually sold me the car are not in contact with me anymore Monday July 31st I called ******* from my cell number multiple times and he started declining my calls after the first five times. I called no caller ID and he finally answers and starts screaming at me about calling his phone. I have also went up to the Ryder Wholesale car lot and ask ******* myself and he tried to accuse me that somebody worked on the car (Putting a new battery in the car which burned through the hood and now supposedly the car is not drivable as he says). I never had anybody work on the car because the car was not paid off yet.

  Business response

  08/20/2023

  20 August 2023
  
  Re: Complaint ********
  
  As I am sure you are aware, all car sales in Arkansas are sold on “as-is” terms, meaning, any problem with the car is no longer the responsibility of the dealer once it has been sold.  This customer, and all of our customers, signed a document stating that they are aware of the “as-is” terms of the sale.  Additionally, all customers are given opportunity to have the vehicle checked by the mechanic of their choice prior to purchase.  This customer chose not use a mechanic, instead having her uncle check and approve of the car a day after first coming to look.  She was offered a warranty and declined. Ryder Wholesale has been in business for over 8 years, priding ourselves in repeat customers and word-of-mouth referrals.  It’s common practice for us to look at customer issues and complaints after the sale.
  
  When the customer called stating that the car was having issues, we were not immediately available to take a look at the car, as we are a small car lot. We explained to the customer that we would schedule a time for her to bring the car in for us to see. Anything other than immediate action was unsatisfactory to this customer and she began harassing back-to-back phone calls as she states in her complaint. 
  
  When the customer brought the car for us to look at, it was clear to us that the damage done to the car was intentional and the car was in extreme neglect and vandalized after leaving our car lot, even having extensive damage done to the windshield, body damage and damage to the motor that was clearly not from normal use of the vehicle.  The customer stated to me at that time that she has had prior issues in her neighborhood with vandalism to her car and that she “lives in a bad neighborhood.” Because of this, we were unable to repair the vehicle, which made the customer extremely upset. She has continued to harass myself and employees and has now initiated false complaints with multiple organizations.

  Business response

  09/13/2023

  Our response remains unchanged on this matter. 

  Customer response

  09/13/2023

  
  Complaint: ********
  
  I am rejecting this response because he was not responding to help with the issue. Still haven’t decide what we can do if we can get another car or anything. I would pay for the window but I did nothing to intentionally damage the car. I have bought cars from you before and always had a problem but it was fixable and able to drive. His employee that sold me the car scammed me and he also scammed me because the car wasn’t finish paying for and he said he would look at it and never got back to me. He purposely took the car back by saying he would fix or look at it and never wanted to discuss the issues or even answer my calls about the car. I feel very disrespected and baffled about his company even the reviews on Google they say the same thing to people to get them to buy those cars that aren’t even fixed on. The car smelled horrible. He even said he did a oil change and the car is still not running. I don’t understand why I cant get another car so I can get back and forth to work and school. When I never did any harm to the car, the engine or the window. If I can not get another car at least can he fix it or something. I feel they just took 2400$ from me for a car they knew was no good. I had the car less than a week before it cut off and then before I could get it to Ryders Wholesale some woman was throwing rocks and hit the window by accident. This could have even happen on the road and the fact that I said I would pay to get that fixed and he still didn’t decide to give any type of help was not good customer service or good for his business when the car wasn’t even paid off yet.
  
  Sincerely,
  
  Ganea *****

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