Customer ReviewsforVillage Animal Group

Back in August we learned that my cat had blockage in his urinary tract. We take him to Fletcher's which is where I've always taken him and my other babies. Well, he's in the pet hospital for a week with meds and a catheter. He comes home on more meds that take me about 3 weeks to get him to finish. Then, I caught him urinating blood.. it's a Sunday and Fletcher's is closed. So, I called the emergency number they provided, the emergency services say that Dr.Bob's Village Animal Group (located at 4147 N State Hwy 7, Hot Springs Village, AR 71909) is the only vet closest to me open. I drive all the way out there (I live in Hot Springs). Dr.Bob is cool (at first) and he gives different medicine that has helped my cat out a lot! He also gave different food too (this requires a prescription from a vet). He gives the impression that Fletcher's is out for my money.. and I sort of felt that way too at the time because when I took Journey (my dog) in to get her a 3 year rabie shot (they messed up and gave me 1 year instead) and they informed me that since I haven't been getting her heartworm meds with them that I must pay to get her tested for heartworms. Since when do animals with heartworms not get rabie shots???

Anyways, fast forward to today (10/7/21), I decided to give a call because I received a letter from Dr.Bobs vet about setting up an appointment for "feline annual". I just wanted to make sure it wasn't something pertaining to my cat's medical condition. No, it was to schedule an appointment for the rabie vaccine. I told him that we take care of that. Well, Dr.Bob goes "this isn't 50 years ago on the farms, I hope your cat doesn't bite anyone and you get sued." THEN HANGS UP ON ME. I'm sitting here like.. we better have just got disconnected because that was rude AF. So, I call back and say "I think we got disconnected". Dr.Bob says "no, I hung up and won't be dealing with your animals anymore. I'm dismissing you". And I'm trying to explain to him that I was gracious he saved my cat and would get my cat vaccinated there if that's his policy. I also wanted him to understand he's an indoor cat like my other cats and dog.. Nope, he hung up on me again!!! And then we I called back the 3rd, 4th, and 5th time he didn't wanna answer me. He would pick the phone up and leave it sitting there, then another time I got a loud busy tone in my ear. Sounds like Dr.Bob just wants my money too!! Look, I don't have kids. My animals are my kids, and I will take care of them and do whatever it takes! But to be an absolute nasty piece of trash and not let your customers talk to you?? I hope you lose all your business now. COMPASSION AND INNOVATION (that's on his website)?! Super rude and highly unprofessional! After hearing other people's stories about how they almost lost their animals, they were treated the same way as me and/or worst, and he over charged people for things he didn't even do... he needs to lose his license!!