Customer ReviewsforMotorSports Authority

Talked to Mark W****** Wednesday 3:40 pm gave him all my info in he said yes that they could put me in a car to come in Monday. Went only to find out he lied then tried to sell me a much higher one at 30% above my income. Talked to the manager Scott E******* he said that there was nothing he could do but council mark. I had driven over 45 miles in respect to the verbal agreement only to be shafted. There is no wonder why their customers score are so low. Please don't do business with them in hopes that they will hold up to their word. Get toilet paper you will get better agreements in my opinion.

I have purchased 4 automobiles from MSA and everything has went great until I traded in the last one at another dealership. I had purchased a 2020 Jeep Grand Cherokee from MSA on 7/8/2022 and traded it at another dealership on 4/12/23. I purchased GAP insurance with the Jeep as I always do, which was financed with the loan at the credit union. The GAP cost $895 dollars for the term of the loan which was 78 months. Unless my math is incorrect, this is $11.47 per month. After 2 months of trying to recoup my GAP refund, I was told by one of the finance managers that my GAP was not even booked (PURCHASED) by the dealership. I received my refund check today for the amount of $569.65. $325.35 dollars short of the purchase price. If they wanted to charge me $114.70 for the 10 months that I owned the Jeep I could understand. This would make the refund $780.30. I personally believe that I should be refunded the entire purchase price because it wasn't even purchased for me after it was financed with the purchase price. I would be satisfied with $780.30 because I think that is fair having still being owed that much because of my purchase price. I have had ZERO problems with the autos that I have purchased, and want to make sure that everyone knows that my salesman all 4 times has been great. I won't purchase another auto form them unless they resolve this problem.

I'm going to try to not make this a long post. I traded vehicles at Motor Sports Authority in Hot Springs. I traded for 2020 Nissan Frontier. During the process before registering it I discovered 2 recalls. Normally no big deal. But upon further investigation, Nissan had a NO SALE, RENT, DRIVE bulletin on it. I advised the manager Scott about it. He said a used car lot does not have to abide by that notice. I called Nissan America and they advised yes they do have to abide by that notice. Motor Sports kept putting me off on trading it back in. Finally after I was persistent about it they offered me another vehicle which had some tire problems causing it to vibrate very badly. Scott said he would put some used tires on it. I reluctantly agreed. Just before I went into the finance officer's office, Scott told me he would put 4 brand new tires on it. cool ! But at the very last moment they said I would have to put another 1500,00 down payment after I had already put 3000.00 down on the truck they were not supposed to sell. I'm not doing that. I have bought several vehicles from there but after manager change it became a place I would not refer anyone to. In a nut shell, stay away from Motor Sports Authority in Hot Springs. After speaking with Nissan of America this am, I will pursue all legal action I can against them. However, Aaron R***** is a great guy and salesman. He did the best he could do to help me.

Been good to me but the car I bought has been nothing but problems and after 7 months in the shop it's still having problems and now won't even start.