Business ProfileforACS, LLC

Purchased washer from Lowes on Feb 22. We purchased the protection plan thru Assurant. We filed a claim with Assurant on 4/19 for the washer not working. Assurant sent out ACS to fix the washer. They showed up on 4-24. Tech comes out, installs mother board, leaves. We try to wash a load of laundry and NOTHING works. It will turn on but that is it. We call ACS back, they tell us they have closed the claim, to file another. So on 4-27 we file ANOTHER CLAIM. Tech finally comes to install parts on 5/9 installing 2 mother boards, in which NEITHER one of them will program. So he call ACS to tell them the problem. they then say they will NOT replace the washer, but will reorder the parts and send someone out to fix it again. Well here we are 5/22 tech was suppose to show today, guess what They called saying they are unable to make it, with only an hour left in our 4 hour waiting window. We have had to take off work 4 days, to wait for someone to NOT FIX. We called ACS back to see when they could come since tech cancelled on us today (5/22). Secretary who answered the phone was RUDE, and HUNG UP ON US. When we called back she answered and put the phone on hold and NO ONE ever came on the phone after 15 minutes I had to hang up. NOW they will not answer the phone at all.