ComplaintsforGwatney Collision Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We had them do some body work due to a claim, the body work is ok. my problem is we have a leak in the same are that the body work was done, it looks like the windshield washer fluid is leaking out, as the reservoir drains after filling it, I put water in it to observe the dripping out, told ***** at Gwatney they cant find it. It is as obvious as the nose on your face the dripping.Business response
08/09/2021
Business Response /* (1000, 5, 2021/07/30) */ customer stated they had a leak and dropped of vehicle the night of 7/28/21 after hours, for us to look at on 7/29/21. We inspected the vehicle but did not see a leak. We called the customer to get more specific information and parked it in a area where we did not need to move it for a longer period of time. We then found that the washer bottle had a small leak. We ordered a new washer bottle and told the customer after the part came in we could let them know, to schedule time for the install. The part is on order now as this all happened yesterday. At this point the eta is next week for the part to arrive.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.