Business ProfileforBest Choice Auto Financial

I financed a vehicle on March 7th. 2023, which I put down 2,000. 2 weeks later March 19th, the vehicle overheated as I was on my way home from work, I called car choice of jackson the following morning march 20th, which I was ran around to speak with someone from the service department because my car was sitting in a church parking lot. The whole service was in a meeting for the whole day I guess, when I really just needed my car tower from the area. The next 2 days later March 22nd, was told I couldn't get a refund "it's a loan it's not like you can give it back and say you don't want it anymore we can see what's wrong with it," is what I was told . March 23 I was told the head gasket was blown I can be put in a new car, sonic hatchback ??, if I didn't want to wait I politely declined the offer and decided to go to car choice website to pick one from the surrounding lots. I pick one from the Jonesboro location and had to wait on it to come in March 24, car then arrived March 25 I was told it had to be service I simply asked how long that would be and I kept hearing I don't know I don't know , so with all this being said it took for someone to get cussed out to get what I wanted from the very jump A REFUND, now I'm being told the other half of my payment is coming from FedEx thru the loan company It didn't take a week for me to give them 2,000 so why should I have to wait a week for my refund & to blame FedEx when they run everyday is ridiculous, I really feel like the company is so unprofessional & never have an answer to people's problems but quick to take money out of our pockets.