ComplaintsforPayvantage, LLC

• Initial Complaint

  04/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business calls my phone 5-11 times a day and leaves voicemails of a man heavy breathing. They call day in and day out. When asked to remove my phone number from their website they deny me and ask me to prove who I am in order to do so. I don't owe anyone proof of who I am, I am tired of being harassed every day. I want it to end.

  Business response

  05/22/2024

  ******* ****** is 31 payments behind on her contract. ******* needs to make a payment OR she can return the device and close the account.  

  Customer response

  05/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I want NO FURTHER CONTACT FROM THIS BUSINESS.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  03/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This company called me. I just received this phone number 2-3 weeks ago. It's brand new to me. I called them back and the lady who answered informed me they will continue to call me. 1) I am not ******** whom they are looking for. 2) My caller ID is my brother, whom owns the phone lines on our shared plan 3) I am a MALE, not a woman After informing her I am not the person she contacted, she said until I prove who I am (not knowing who THEY are) and show them my billt hey can continue to harass and call me all they walt. I want no further contact from this business. Being as they're not on my credit report, I've never done business with them. I'd like them to cEASE all contact and harassment of me .... as I am not the person they are trying to locate.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve recently purchased a phone from tpk wireless who is located in east point Georgia who is partnered with Payvantage, who helped finance the device after purchasing the device with tpk wireless who sold me the device under the description of it being unlocked my knowledge as a wireless sale technician myself has worked at multiple wireless dealing locations such as metro T-Mobile and Verizon. Any sold unlocked device cannot be sold if still tide to a contract I was put under a contract with a device that was already tied to a contract. I was not provided with this knowledge upon connecting my device with my phone carrier Verizon. I’ve contacted the fraud department to get information on the device that I was sold. I was informed that the device was still under contract under another Verizon customers name, I’ve been contacted tpk wireless about that matter and provided them with that customers name. I was informed that I needed to contact Payvantage. I then contacted Payvantage and spoke with a person by the name of Dave one day said I can go get my money back then the next something different then after that, I was told that it was up to the store to refund me my money i’ve been given hassle about a device that was sold to me illegally. Payvantage denies any knowledge of the contract, but do have knowledge of the customer that the contract is under Dave and inform me that that customer is a customer with them as well, they even admitted that it sounds like there’s fraudulent activity going on the Verizon fraud department, so as well that the device was reported as lost on that other customers account yet still sold to me under a new contract with Payvantage advantage is not giving me any options to getting my money back. They want me to return the device just to clear the contract, but leave me out of 600. Plus dollars Payvantage told me they reached out to their CEO but only provided me an unfair solution which will leave me without getting my money back. It’s not fair and I would like to return the device and be given my funds back every bit of it from Payvantage as well as TPK wireless

  Business response

  02/12/2024

  I am sorry about the negative experience you had at TPK wireless in Georgia. We are unable to quality control each piece of inventory at our 3rd party dealer locations.  However, we are happy to swap your device for an unlocked device.  Or, if you prefer, we can cancel the agreement and remaining balance owed if you return the device to our location.  I am happy to send a prepaid shipping label for whichever option you choose.  Again, I am sorry about your negative experience, but we are committed to doing whatever it takes to make things right.

   

  respectfully,

  ******* F

  Payvantage

  888-899-5545 ext ****

  Customer response

  02/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: I've already spoken with you guys over the phone I paid most of the device with the initial payment a little over 600$ you guys told your not able to give me my money but are asking me to return a device a partially paid for . Your not offering to refund my money your only asking for the device back becauseI explained that I don't want to do business do to the issueof me being sold an already contracted phone from verizon .
  
  Sincerely,
  
  ****** ******

  Business response

  03/06/2024

  OK - would you like to exchange your device for an unlocked device?  Happy to do that for you

   

  thanks

   

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