8 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Tasha G
1 star01/19/2024
I do not know how you can "mess up" a direct deposit but bank OZK manages to mess it up every time we have a large deposit. We had 2 separate deposits from the same company on the same day and time, the small one came through with no problem but the large sum still has not hit my account. I have received the check stubs stating both were submitted at the same time and verified by the company I work for and the third party payroll service the company uses. The other employees have been compensated as well, So bank OZK is clearly the problem! As soon as they decide to give me my funds I will be changing banks! Do NOT use Bank OZK!
Bank OZK Response
01/31/2024
The client received two direct deposits from the same company on the day in question. The Company sent the deposits in two separate files. The Bank received the smaller amount in the morning and the larger amount in the evening. Both deposits were credited to the client's account on the date received.Review from Harrison C
1 star01/10/2024
Love my local branch and the people that work there, but beyond that OZK is sloppy, unresponsive, takes multiple days for them to figure out their own wire format, fail to give customers all the information they need to use their website. If the business I work for had any other option for a bank, OZK would be out on the curb in a heartbeat. PS-get ready to deal with fraud almost weekly. Embarrassing!Bank OZK Response
01/18/2024
The Complainant and business partner experienced difficulties with sending a domestic wire transfer and accessing business online banking. They were initially provided incorrect information from Bank personnel, but subsequently were assisted with both issues. The wire transfer was completed within the same day, and they were able to successfully log into the online banking platform.Review from Antwan B
1 star11/17/2023
Phone Customer Service is horrible. Attitudes and generic responses with no real insight. As long as you don't have questions or need info, you're good. Don't expect assistance unless you know someone at a branch.Bank OZK Response
12/05/2023
The Bank reviewed two recorded telephone calls from the client on the day in question. The client spoke with a call agent regarding an issue with online banking for which the agent provided accurate information and resolved the issue. A different agent fielded a second call regarding a question involving mobile banking and provided accurate information. The client appeared satisfied with the interactions and assistance given during both calls.Review from Jacob S
1 star07/28/2023
As the other reviews say, take your money else where. Bank ozk is horrible. Had a fraudulent charge on my account which overdrafted it. notified the bank, they disputed it and my money was returned. Upon return, I was charged a 35 dollar overdraft fee, re-overdrafting my account. When I got payed, and deposited, the fraudulent charge was ran again, and I'm currently out the money again, with absolutely no help from bank ozk. I'll be starting an account somewhere else, I suggest you do the same.Bank OZK Response
08/09/2023
The customer contacted the Bank to report an unauthorized item on his account and the agent failed to submit a dispute. There were not sufficient funds in the account which caused the ACH transaction to be returned and an NSF fee was charged. The item attempted to hit the account again on July 28, 2023, and the customer contacted the Bank. Branch personnel filed a dispute, placed a Stop Payment, and the NSF and Stop Payment fees were refunded.Review from shawn p
1 star05/08/2023
This bank is a joke. I had fraud in my account and reported it and filed a police report, after 15 years of doing business with this joke of a bank they closed down all my accounts because of fraud that I did not have anything to do with. TAKE YOUR MONEY OUT OF THIS BANK, they are a joke of a bank.Bank OZK Response
06/07/2023
Due to the volume of fraudulent activity associated with the customer, the Bank terminated the relationship to mitigate further risk.Review from Don S
1 star08/31/2022
BEWARE OF BANK OZK! TAKE YOUR MONEY SOMEWHERE ELSE! I had $8000 stolen from my hacked checking/debit card account! OZK said "NO" to replacing my lost money due to a little known "REGULATION E" which they used to hide behind! They are not members of the BBB and apparently there is a reason for that...PLEASE DO NOT USE BANK OZK! I filed a Small Claims Court suit against them to help offset my loss (up to $5000) and they had the case transferred transferred to Civil Court where I would need to throw good money after bad hiring an attorney to represent me! Pure BS move but legal in the State of Arkansas! I AM NOW CONSIDERING ORGANIZING A PICKET LINE PROTESTING (if I can get enough support to expose their shady tactics) AND SHINE A LIGHT ON THEIR QUESTIONABLE POLICIES AND ACTIONS! ALSO AM CONSIDERING SENDING OUT A PRESS RELEASE TO ARKANSAS STATEWIDE MEDIA WITH THE HOPE OF EDUCATING THE GENERAL PUBLIC OF THEIR LESS THAN HONEST PRACTICES! "REGULATION E" WAS PART OF THE DODD-FRANK ACT IN THE LATE 70'S AND SUPPOSEDLY DESIGNED FOR CONSUMER PROTECTION! IT NEEDS TO BE REVISITED BY CONGRESS BUT DOUBT SERIOUSLY THAT WILL HAPPEN UNDER THE CURRENT ADMINISTRATION! BANK OZK IS BAD NEWS!Bank OZK Response
09/21/2022
The CFPB’s Regulation E implements the Electronic Fund Transfer Act which became effective in 1978. The regulation requires the Bank to provide the Electronic Fund Transfer Disclosure to consumers at the time of deposit account opening. The disclosure describes the responsibilities and liabilities of the bank and the consumer for unauthorized transactions, as they are established by the regulation. Consumers must provide timely notification to their banks of unauthorized electronic transactions and of lost or stolen access devices (debit cards). It is the depositor’s responsibility to review their account statements and report unauthorized transactions to the Bank in a timely manner. The Bank maintains the reimbursement provided to the complainant is in accordance with the regulation. Further, the Bank does not provide comment about ongoing litigation.Review from Bernard G
1 star05/12/2022
On May 11, 2022, I called OZK customer service because I could not log into my online account. After waiting 20 minutes, I spoke to "ERIC". It took him almost 30 minutes to resolve my problem. I had to answer security questions before account access was restored. ERIC spoke quickly and he was garbled. I asked him to repeat more slowly and clearly. He did but seemed unhappy. This was the most unprofessional customer service I have experienced in many years. I asked ERIC for his last name, employee ID or agent ID. He would give none of these. That's why this complaint. I will be leaving Bank OZK as soon as I can arrange transfer.Bank OZK Response
05/20/2022
The Call Center was experiencing longer wait times for incoming calls on May 11, 2022. The Bank reviewed the call recording. The call duration was approximately 17 minutes - 9 of which was spent on verifying the customer, 4 minutes to update the client's telephone number, and 3 minutes for resolving the issue with the online account. The Bank has provided additional customer service related training for the call center agent.Review from Saliha Q
1 star01/06/2022
Bank OZK is getting famous for stealing people's money. They close accounts and their managers are not competent enough to justify withdrawing money, without notification to us, or without following due process. I own a small business and they closed all my accounts, took the money and will not communicate. Their manager is always out, the branches I have visited are always empty, they don't respond to emails and they will not work with or support their clients. From what little my lawyer has said, they are having no internal controls, and that is why their system does not support customers who bank with them. They will take your money and not provide any information because of their policies. For all I know, the manager must have taken my money, because I was not mailed statements, I was not notified of any issues. After months of requests for statements, I received an account statement showing my account was closed 2 months ago and all it said was withdrawal account closed.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.