Customer ReviewsforDillard's, Inc.

Ordered a bridesmaids dress online. My order arrived with a completely different dress, wrong size and no packing slip. Called to voice my problem “we will email you with what steps you need to take.” Two days without an email I made another call. “I’m sorry ma’am we’re sold out of that dress.” Dillards: if you want to be competitive with online shopping market pull your head’s out and step it up!

I normally shop murano, but lately the quality of clothing has been trashy. Whether loose threads after washing by instructions, return policy is so strict to the point of if you wash it you can't return it. I'm sorry if I spend money on name brand clothing that lately has poor quality I either deserve a refund or at least an exchange with better quality

In March 2024, I purchased two Louis Vuitton handbags. I have owned several and have been very happy with the wear and durability through the years. The straps on one of these started tearing up. After reaching out several times, I communicated with the saleslady and later the manager at Dillard's, only to be told by both that it was my responsibility to send the purse off and repair it at my expense. The manager offered 10% off on my next purchase. This is unacceptable and doesn't help me now. It was very concerning when I paid for an expensive handbag with straps tearing up in less than three months. I went to the Louis Vuitton store today, which is an hour and a half away, and they had an issue finding the number on it for authenticity to determine the repair cost. They took pictures and plan to have someone call me with more information and the repair cost. I completed a complaint with Dillard's customer service and haven't heard anything. This is an extremely frustrating experience!

I am very upset that I was a few DAYS late on returning dresses I ordered for my sons wedding at Dillards . Literally 4 business days late. I called there customer service number and she said I could not return them at all. I was waiting on another dress from them that I ordered to make sure it was a better fit before I returned the others. I now have over $1300.00 in dresses I cant use. This is very disappointing customer service. My order number is ********. It makes me want to now return the other dress I was keeping.

I bought a dress for my mom a little over a week ago. The representative who helped me was very nice. Before I made the purchase, I asked her what the return policy was. She told me to just make sure that I have the yellow tag if I bring he dress back. My mom is currently fighting cancer and had every intention on going to the formal at her church but she wasn't feeling well due to her immunotherapy treatments that she had a few days prior. I explained this to the representative when I went in to make the return. When I initially walked up, she rolled her eyes and took a very big sigh when asking if I was returning something. I said yes and asked if that would be a problem. She took the dress out of the bag and looked it over and immediately said they won't return it because the tags were not attached. I told her that's not what the person who sold me the dress said nor is it what the policy on the back of the receipt states. She then calls for a manager who I believe is named Olivia. In the meantime, she apparently went to get the police because then Bee Cave police walks to the area and just stands for a bit. Manager comes to say they won't take it back and didn't even give me time to explain why tags had been removed. She said the dress is damaged. I told her there was a snag on it when I bought it and that's one of the reasons I asked the return policy. Police waited at the exit until I was in my car and pulling off. Dillards needs better employees and needs to value their customers more!

Went to the Dillard’s location at the Belden Village mall with my partner on Sunday. Security cop followed me into the restroom. Very uncomfortable feeling.

Dillards customer service and policies are horrible. You only have 30 days to return an order and that includes the time it takes for THEM to package the order and for the SHIPPER to deliver. I placed an order on the Jan 14th, received it on the Jan 22nd and did the paperwork to return it and they got it back on the following Feb 22nd. They also do not care where you live and in the north east during month of Jan and Feb there were several bouts of weather that inhibited travel. They returned my return back to me based on their policy. The phone based customer service was not helpful and in general the policy is too restrictive particularly since the items I returned are still being sold at full price.

Have been a Dillard's customer for decades. Can not find my size in the store most times I visit in person. Purchase online - nightmare> beware. Buyer beware....they have a return policy that is not customer friendly. Purchasing items also for a special needs granddaughter that is paralyzed and wheelchair bound...and can not make it into the store. Shame on you Dillards for not allowing returns to help accommodate this. Will not shop here again. Nordstrom's will get our business. If I could give less than one star I would.

DO NOT GIVE THIS BUSINESS YOUR MONEY. Save yourself the headache, and go somewhere that has better customer support.