ComplaintsforUniversity of Arkansas Grantham
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The school has not disbursed my finalial aid or applied my pell grant or loans to my account. When contacted the only explanation I got was they do not know why the money did not go into my account and its being investigated. I did not recieve anyof my pell money or my student loans . Money I have to pay back. all they said was sorry for the delay. I was scheduled to recieve the funds dec 3rd. this is jan 8. only thing posted on my naccount has been more charges. and no payments. the school is keeping my money that should go to me and my education. Not sure on what pell money is missing but im owed 1900. in student loans by the school.Business response
01/17/2024
Ms. *******’s Financial Aid account was reviewed, and her award package was completed in a timely manner for her December term courses. The disbursement was scheduled to go out on 12/27/2023 along with other December term students.
Prior to the disbursement going out, Ms. ******* made some last minute adjustments to her course schedule that caused her award package to be reviewed again. This was done to make sure she would not be over-awarded. The adjustment was completed and sent to the Department of Education’s COD website (Common Origination & Disbursement website) for approval. Unfortunately, there was a system error/glitch at COD when the batch that contained her award changes arrived to them. This system error/glitch caused her refund to get stuck in a “pending” status for COD to approve and send the approval notice back to our office allowing us to disburse her funds. This issue did take several days to investigate to determine the issue and to get a resolution from COD. Once the issue was resolved, Ms. *******’s funds were disbursed.
The funds were posted to her account on the evening of 1/16/2024 and her credit balance refund should be issued today. Someone from our student accounts team will be reaching out to Ms. ******* soon to make sure she is aware that the funds have been posted to her account. They will also discuss the timeline of when she can expect her credit balance refund.
We do apologize for the delay; however, I can assure you that the university has not been holding funds. UAG does not draw down funds from the Department of Education until the funds have been posted to the student’s ledger.If the student has additional questions, I highly encourage her to ask those when a representative from the student accounts department reaches out.
Customer response
01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.