Business ProfileforCandlewood Suites

Jeers to Candlewood Suites in Little Rock (off Markham)
I came into town for a 6 week contract at Baptist Health. Initially, I was staying at the hotel on a day to day basis while attempting to find more long term options. After a few days I had exhausted those attempts and inquired about doing a 30 day stay. I was interested in changing my room type from a double to a one bedroom suite since I was traveling with a teenager and dog. I asked to see the suite prior to moving in and the clerk took me upstairs to show me what it looked like. During our walk upstairs the clerk asked what brought me to LR and I told her I was a travel nurse coming to work at Baptist. Once back downstairs I agreed on the room change after I was told it was a better option and would be cheaper than night to night. I was quoted $1950 at this time and told to give them time to write out the agreement paperwork and add drip pans to the stove. When I came back down a few hours later they had changed the rate to $2000/month. I questioned the change and was told it couldn't be changed to any lower. They had also written across the document the rate was non-refundable and I was a travel RN. I was extremely irritated, but just ready to get moved in since I had to work that night. I pulled out my card to pay and they informed me they had already charged my card. My info was on file from the previous nights. That's completely illegal. I could of changed my mind or anything during those few hours. I'd like to add I entered the contract unaware that the 1bdrm suite had A/C in the living room, but not in the bedroom. When I complained about it the manager gave me a box fan. They tried changing my room after a few days, but each of the 1 bdrm suites is setup the same way. They refuse to give my money back and judging by multiple conversations about this subject with mgmt they play this game quite often. I'm in the process of disputing through Chase Bank.