Business ProfileforAristotle Unified Communications Inc

I just cancelled my service with Aristotle as my connection was always going in and out every five minutes or would be down for hours to days at a time so when ATT came out to my rural neighborhood, I switched. I have been trying for a week now to get Aristotle to come out and get their equipment and remove their satellite from my roof and have been given the runaround. I called several times this week and it's impossible to get anyone on the phone as it always says no one is in office or available and I have called every number they have. I finally got through and they said a technician would come by Friday morning so I took off work to be able to be home to give them their equipment from the inside (like the router and cables) and give them access to my backyard for them to remove their satellite. The entirety of this morning and most of the afternoon has passed, I have taken the whole day off and no one has shown and there has been no phone call. So, I call and it takes me two hours of calling to get someone to answer the phone when technical support finally says they don't know why the technician didn't show up but he is scheduled to come back my way after he finishes the job he is on and he will get it. Well, he also never shows so I call again hours later and it takes me awhile again for someone to answer any of the numbers they have. The technical support guy assures me the guy is still coming that I have waited on all day to show up even though they are fixing to close. He looks at the schedule to make sure and sees the technician has rescheduled me for some day next week without notifying me that he wasn't coming or asking if that day was even good for me which it is not. I just want the company to come get their crap so I can be done with them. They have been terrible to work with and quite rude since I cancelled my service. It shouldn't be this difficult for me to give them back THEIR equipment.