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Find a Location

Crain Ford Little Rock has 1 locations, listed below.

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    Business ProfileforCrain Ford Little Rock

    New Car Dealers

    At-a-glance

    Customer Reviews

    4.16/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4601 Colonel Glenn Plaza Dr, Little Rock, AR 72210-2861
    BBB File Opened:
    3/26/2010
    Years in Business:
    17
    Business Started:
    2/1/2007
    Business Incorporated:
    4/11/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Crain Ford of Little Rock, LLC
    Contact Information

    Principal

    • Ms. Audrey Moss, Office Administrator

    Customer Contact

    • Ms. Audrey Moss, Office Administrator
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Bought vehicle on 1/25/24 dealer did all paperwork electronically. They will not send me application for title, give me run around on phone then never call back, I have called multiple times, last person I spoke to said I would receive paperwork in 40-60 days. I had seven days to register in Ms now I am accruing penalty and am unable to legally drive truck.
    Read More

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jor G

    1 star

    07/11/2024

    Terrible Sevice they didn’t do what they were supposed fix. I had to put my own coolet my own Blu death engine light is is on the charged $175 to hook it up there computer. Who ever did the work on it did not what they were doing.

    Local BBB

    BBB Serving Arkansas

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