ComplaintsforRaise the Money
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Complaint Details
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Initial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Raise the Money (RTM) is an online platform for those seeking to raise funds through contributions made online. From their website: "HASSLE FREE REPORTING... When it comes time to report campaign earnings, we have made it simple to export the information you need to file." The site also states, "Your account takes the headache out of preparing these reports. Every time a donor makes a contribution, their data is uploaded to an Excel spreadsheet that can be downloaded at any time in either monthly or quarterly reports." This is part of why I chose RTM over others. After filing two financial reports, I was alerted that the amount RTM deposited in my bank account in many instances did not match with what RTM's data or Excel spreadsheet listed as the amount they deposited, because the fees charged were incorrect. I discovered this on 4/19/22. I immediately called RTM. No one answered. I attempted to call multiple times, trying different numeric options. I never could get an answer. As of this writing, I have NEVER gotten RTM to actually answer the phone. I attempted to contact them by email. They responded quickly. However, no solution has been offered other than hand-counting each transaction, and it has now been two weeks. Ultimately I had to go back and edit the reports I had already filed with the state, which required me to go through each and every individual contribution. It took 6 + hours to complete this process. I then had to file amended reports with the state, showing the correct amount I had paid in fees. I have requested a refund of some portion of the fees and have not been given an answer.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.