ComplaintsforEK Professionals Microblading & Permanent Cosmetics Institute, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
***** D. ********* of EK Professionals Permanent Cosmetics & Tattoo Institute (11908 Kanis Rd, Suite G 6, Little Rock, AR XXXXX) pulled a classic bait and switch scam and defrauded me out of $100.00. I found the website for EK Professionals Permanent Cosmetics & Tattoo Institute (https://www.ekprofessionals.com/guest-services) and it listed the price for eyebrow tattoos at $175.00. I went to the business on October 1, 2021 and spoke with Ms. ********* about eyebrow tattoos. After consulting her she asked for $100.00 (cash only) to secure an appointment. I asked about a receipt for the deposit and was told I would get an email receipt. I never received it. She did not discuss price, but according to their website the cost of this procedure was $175.00 and that was my expectation. I showed up on October 29, 2021 for my scheduled appointment and was told to reschedule because they had no electricity. Later that morning I received a call that the electricity was restored and was asked to come back for my procedure. It was then, over the phone, that I was told the price was $1,000.00 for Ms. *********, or I could have another on the staff perform the procedure for $500.00. I told her it was my understanding the price was $175.00, and in this case, I wanted to cancel the appointment. I was told the deposit was non-refundable but, due to the misunderstanding, ***** would probably agree to refund the $100.00, however, I would have to wait until the following Tuesday to speak with her. I waited until Tuesday (Nov 2, 2021) and went to the business to speak with Ms. *********. She said she would not refund the deposit. I asked for a reason and she would not give one, but, refused to refund the $100.00. The company website (https://www.ekprofessionals.com/guest-services) clearly lists the price for eyebrow tattoos as $175.00. I believe I was a victim of a bait and switch scam. I took a vacation day from my job to attend the appointment and instead of being serviced was d
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.