Customer ReviewsforArvest Bank

Posted April 1st 2024 I had a problem and I worked with Jessica T******* from Arvest mortgage care team. She was outstanding and listened to my concerns. She is trust worthy, honorable and personable. When Jessica says she is going to do something she sticks to her word. She had my problem taken care of in a reasonable amount of time. When she tells you she is going to call you she keeps her word.This is my second mortgage I had with Arvest. I would highly recommend Arvest if you are looking for a mortgage for your home. I have worked with Missy, Sarah and Renee at one of there branches in Russellville Arkansas also. All three of them did an outstanding job for me with my first mortgage and also my second mortgage for my Arkansas home. All four are the best of the best with Arvest Bank. God Bless Mike S****.

Worst bank I’ve ever used. They have errors with their system that caused an extra late fee on my account. Despite banking with them for over 10 years they refused to take it off. Their customer service person kept threatening that I would get charged another late fee if I didn’t pay after the billing cycle and that my account was not in good standing despite just paying them more than double the amount that was owed before the due date. I will be transferring my balance to **** (who are fantastic) and not dealing with them anymore. They would have make more than a 25 dollars worth of a late fee off my interest but I would much rather pay that to someone else than ever have to deal with them again.

Worst Bank Ever Experienced - the mortgage department is a complete nightmare to deal with. I contacted them one year (YEAR!) ago to start a “simple” mortgage assumption application. I pre-reviewed their requirements and the exact step-by-step process. After months of a complete runaround, I realized now they flat out lied about the process and requirements. In the beginning of this process and after I fully disclosed my info, they proceeded to tell me to start the application process and it that it “wouldn’t be a problem”. I sent them 25 financial docs, which mind you, they weren’t able to provide a secure platform for (first major red flag!) and I’m certain isn’t allowed under FDIC requirements. I wasted days/time preparing and emailing docs/statements, only for them to repeatedly go radio silent because they kept “losing” my docs or claimed they didn’t get certain docs… Weeks and months went by with them needing me to resend the same docs via email over and over and for what - nothing - they literally just stopped cold and never followed up. Literally it’s impossible to get a hold of an actual human. WORST banking experience. This is my 7th home loan, I’ve never been late or not have a bank approve me - Arvest is a nightmare and I’m basically stuck now. I can’t imagine how they treat people who have real financial troubles. If your bank sells your mortgage loan to them like they did to me - RUN - Refi and pay whatever necessary to get out and get away from them. They aren’t capable of completing basic financial due diligence or managing application processes securely and likely are mishandling sensitive financial documents. Given I’ve sent ALL my personal taxes/financials to them without any communication I’m worried my financial identity is at risk. I’m sorry I trusted their word/initial process and didn’t realize what a nightmare this “simple” application would turn into.