ComplaintsforSpring River Pre Owned Auto
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a Mazda 6 from this company in September of 2023, was told this vehicle was good running vehicle with no major mechanical issues. In October of 2023 this vehicle started having major mechanical issues, major oil leak that requires oil to be put in the vehicle at least 2 times a week, car also major front end issues, car rattles in the front end to the point that it feels as if the tires are going to fall off. Car was taken to a local mechanic shop here in town and was told to do just the bare minimum to fix the issue, this WAS NOT disclosed before purchasing the vehicle, the mechanic shop told me in person about the issue when I had went in to pay for a unrelated issue. This buisness is nothing but a scam, they will lie to your face and sell you a lemon car. They are not honesty nor trustworthy, They buy and sell cars knowing they are junk, all cars have exhaust issues, cars pull to the right or left. If you are personal friends with these people they will give you the better vehicles. However I am beyond fed with these people.Business response
03/19/2024
I am not sure where this complaint is coming from. Customers have been friendly, maintained frequent contact, and have always made their payment in a timely manner. In fact, they have been great to work with and I have enjoyed getting to know them over the past several months. This vehicle was NOT taken to a mechanic shop prior to its sale. I am not sure if the mechanic shop, the customer is referring to, has this car confused with another vehicle or not, but there were no conversations, between our company and anyone, about fixing it, much less fixing it to the bare minimum. The vehicle was sold AS-IS, there were no warranties, representations, or statements made about the condition of the car at anytime. The car in question is an used vehicle, therefore no guarantees are ever given.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.