ComplaintsforDavison Motorsports

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4-4-24. 2014 Dodge Ram 1500 Bighorn. My truck was dropped off that morning for a noise it was making . Later that day , I was advised that I had a faulty wheel bearing on the right front wheel. I advised him that I would have to pick up the truck later in the evening, after they close. I asked that the key fob be put behind the right front wheel. I was told that would be done. I called back right before they closed and confirmed that my key would be in that place. I was told that would be done. Later that evening I arrived to pick up the truck with 2 friends. I looked for the key behind the wheel and it wasn't there. We all looked behind all the wheels and around the wheels. The key fob was not there. I was able to use a spare to get the truck home. The next morning, I went back to the business and told the manager that the key wasn't there. He said he put it on the control arm. I did not ask for it to be put on the control arm. I also believe if he actually put it there, we would have seen it. The manager stated to me that he assumed that's what putting behind the wheel meant. Remember, I called twice to verify and he never told me he was putting it there. I believe there is more to this story but I can't prove it at this time. He did not offer to pay for it that morning. I had another encounter with him later that day. He said he would pay for it but I would have to come back to the office. I will not return to the business. He can use cash app or meet me somewhere. The key fob and programming was 150.00.

  Business response

  05/22/2024

  I am not a Manager at Davison Motorsports & Automotive - I am the sole Owner.

  When Mr. Tarry called my shop, I answered the phone, and I am the person who spoke to him. He said he needed someone to look at his truck, because he thought the transfer case was bad. I advised him that it would be a few days before I could get his truck in the shop on a lift. He was very persistent about getting his truck checked, so I told him to go ahead and bring it and I would try to work it in. After spending about 30-45 minutes checking different things, I concluded the right front hub bearing was the issue (not the transfer case).

  I called Mr. Tarry and told him about the issue but that I did not have time to repair it that day. He said he wanted to come pick up the truck after hours (without it being repaired). Mr. Tarry asked that the key fob be put behind the right front wheel. I personally put the key fob on the upper control arm behind the right front wheel. There was nowhere else to put the key except on the ground in plain sight. I thought it was common sense that you don’t leave a key on the ground behind the wheel of vehicle. I’ve never left a customer’s key on the ground in plain sight.
  I have no idea what happened between the time I put his key fob behind the right front wheel and the time he and his friends were looking for it, but I did notice there was a Dash Cam in his truck. If it was working, perhaps that might provide some insight.

  I was trying to help Mr. Tarry by putting his key out (at his request) so he could pick up his truck after hours at his convenience. I also did not charge him for the 30-45 minutes I personally spent diagnosing the problem with his truck.

  I have a reputation in this community for going above and beyond. I did tell Mr. Tarry to come by the shop and I would pay for the key fob. I never heard back from him. He never came by the shop or called.

  I received a phone call from the BBB on 5/22/24, and this was the first time I knew a complaint had been made to the BBB. In the statement Mr. Tarry made to the BBB, he stated that I “can use Cash App or meet him somewhere” to pay him $150.

  I do not use Apps on my phone such as Cash App, Venmo, etc. I do not have anything on my phone connected to my bank accounts or credit cards.

  Mr. Tarry also told the BBB that he believed “there is more to this story but I can’t prove it at this time.” I don’t even know how to respond to that, because that is just bizarre. He asked me to check his truck…I did…and I left his key for him to pick it up. What is he insinuating?

  In addition, I find it very odd that Mr. Tarry stated I can “meet him somewhere.” I do not know any business owners that meet customers at random locations to pay them money.

  In my opinion, this was a simple issue. He could have come by my business, and I would have helped him with his key…just like I told him I would do.

  Customer response

  05/23/2024

  I contacted the owner earlier this morning, after reading his response. He is refusing to reimburse me for the key and fob that he lost. I reminded him again that he put the key in a spot that he chose and did not tell me.

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