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ComplaintsforEM Builders LLC
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Complaint Details
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Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchases a new built house in Maumelle Arkansas from EM Builders LLC. The new house came with a one year total warranty, excluding superficial concreate cracks. Now, EM Builders (****** ********) no longer wants to honor the signed contract warranty by repairing major issue. One of the issues that persist is a broken sprinkler system. Another is significant water intrusion under the house, causing mold, mildew and possibly affecting building foundation.Business response
04/27/2022
Business Response /* (1000, 5, 2021/12/23) */ We have responded to homeowner's complaint within days and had a professional foundation repair company come out and recommend what needed to be done. Part of the recommendation was completed and the remainder was refused by the homeowner. We have given the homeowner contact information for the sprinkler professionals to arrange a time for them to look at the system within days of the complaint. Consumer Response /* (3000, 8, 2022/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) In reference to the water intrusion into the crawlspace. EM builder did fix the left side of the house as recommended by multiple expert companies however, EM Builders refuses to preform this same fix for the right side of the house. The recommended fix, per multiple crawlspace and foundation repair companies is to dig up, waterproof, and install proper drainage to prevent excessive water from entering the crawlspace. The builder does not want to preform the recommended fix and will not uphold the agreed upon warranty. In short, the builder is in breach of contract. In reference to the sprinkler system, the contract states all warranty related issues will be directed through EM Builders. We then notified EM builders of the burst sprinkler system and he directed us to contact the sprinkler company. We then attempted to contact the sprinkler company with no response. We eventually contacted EM builder to discuss am alternative or to see if he can arrange for them to fix the sprinkler system. EM builders has refused to facilitate a fix for this issue. As silly as this is, I could literally pay someone $200 to come and fix the sprinkler, but why would I do that when we have a warranty and the product sold to us is defective? Overall, our experience has been a nightmare and I would not recommend this builder to anyone. Business Response /* (1000, 14, 2022/02/07) */ EM Builders did not receive any recommendations to do anything on the downhill side of the property from any or "multiple expert companies." The reason being because water naturally drains off that side of the property due to gravity. We did exactly as recommended with the exception of drilling ports. The homeowner refused ports being installed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.