Business ProfileforEpic Mechanical Service Co.

Started having our HVAC poor through our attic into our bathroom. Our home warranty company sent out Epic Mechanical July 3rd. They told us that we could either pay several thousand out of pocket to repair the existing unit or have them do a new install (which we needed anyway). After asking them when they could do the install they said Monday July 8th and it would take until Tuesday the 9th. They didn't get started the 9th until noon, it was two guys working on it. They swapped out all the equipment and kept telling us we are almost done, almost done. It is now Monday the 15th and this system is not working properly, new system isn't cooling our house to the desired temperature. Their is still a lot of unfinished work as they said that they just want us to have air and they'll finish up the final details later. Wednesday night the 10th we had a visit from the fire department at 10 o'clock at night from a Carbon Monoxide leak which resulted in me, my wife and two small children in the hospital until 3:30 in the morning and had to stay in a hotel. The fireman said the entrance from our bedroom to the attic was the equivalent of breathing through a car exhaust. After all this and being off work, the job still isn't done. My walls which were freshly painted are torn up, my trim has gashes in it from them moving equipment. I have a whole in my ceiling that they cut without closing any doors so popcorn ceiling got in all the bedrooms, all over my kids beds, toys, floor, you name it. This whole process has been an absolute nightmare and I just want the job completely done and a properly working ac. I'm now out the cost of the hotel, hospital bills and a week of work. Not to mention my kids havent been sleeping due to the tempature.