ComplaintsforAdvanced Pathology Solutions

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing to complain about the billing process of APS. In July 2023, my doctor, *** ****** ** *****, ordered lab work for me. APS performed the lab work on July 12, 2023. I received a bill from APS nine months later on May 12, 2024 informing me that my account was “past due.” The bill also indicated that APS had billed Medicare on November 17, 2023, but Medicate had denied payment due to “missing/incomplete/invalid for other insurance.” At the time, I was employed. My primary insurance was Deseret Mutual Benefit Association (DMBA); my secondary insurance was Medicare; and my tertiary insurance was TRICARE, since I was retired military. The APS bill clearly stated that DMBA was my primary insurance, but they ignored the information on their own bill and billed Medicare first. I called DMBA and was told that APS had never submitted the bill to them. DMBA directed me to contact APS and make sure they had my insurance information for DMBA, which I did on May 13, 2024. I thought everything was taken care of but checked back with DMBA about a month later only to be informed that they had never received the bill from APS. Over the next month, I called APS six times, three times with a representative from DMBA on a three-way conference call, to get APS to send the bill to the appropriate insurance . The three times DMBA was on the conference call, they gave APS all of their contact information, including their Fax number, since time was of the essence. The bill needed to be filed before one year from the date of service or the insurance company would not pay the bill. I called DMBA on July 22, 2024. APS had not submitted the bill to the insurance company. Since it was one years past the date of service, I paid the bill with my credit card. The billing department of APS was completely and totally unresponsive to my repeated requests and even the repeated requests of my insurance company to send the bill to the insurance company.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  hi i was billed for service for ******* ***** and that billed medicare Arkansas part b not in Arkansas i have medicare of il part b should go throw medicare of il part b can you please fix this so it gose to right one i live in il not were he billing as

  Business response

  03/11/2024

  We have reached out to this patient in an attempt to explain benefits and to retrieve further information but they will not speak with us. This patients account has a zero balance and we do not see the issue they do. 

  Customer response

  03/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Vivian ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩