ComplaintsforMcLarty Nissan of North Little Rock

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 Buick Encore from them in March this year and it has been in the shop two times thru my extended warranty and it went to a shop again for the third time making me had to pay over $600 out of pocket because this time the extended warranty didn’t cover the parts that it needed and now it’s still giving me a problem so whenever I get the money to pay for a diagnostic I will try and take it back to the shop for the fourth time and I’m hoping it doesn’t breakdown again before then .All this has happened to me within less than 6months of having this car. I have been paying my monthly car payments plus insurance and now out of pocket expenses just to keep this car running.I’m stuck pay over $16000 for this car that’s really not worth it because it has been nothing but trouble for me I can’t even enjoy a car that I’m paying for because I never know when it’s going to breakdown.I wish they would just take this car back and give me something in better shape than this one and in the same price range or something because who wants to pay for something that’s more of a headache than anything.

  

  Business response

  09/27/2023

  Dear Better Business Bureau,
  
  Our law firm represent McLarty Nissan of North Little Rock, and I have received and reviewed the complaint made by Ms. ******** ******. In her complaint, Ms. ****** asks for an exchange of a 2016 Buick Encore that she bought from the dealership in January of this year because of problems she has had with the vehicle. McLarty Nissan is willing to discuss trading the Buick Encore for another vehicle; however, it cannot guarantee that it will be able to make a deal with Ms. ******. This is because there are many variables that go into making a deal happen, including but not limited to credit scores, inventory, the type of vehicle Ms. ****** wants, and financing. Additionally, the market has changed since Ms. ****** bought her Buick. And, due to those changes, as well as depreciation and supply/demand, there is negative equity that will need to be accounted for if any trade is to occur. Note that McLarty Nissan of North Little Rock has already attempted to assist Ms. ****** with a trade, but a deal could not be done due to some of the variables mentioned above.
  
  Also, please note that McLarty Nissan of North Little Rock has already attempted to address Ms. ******’ problems with the vehicle. In particular, in March of this year, Ms. ****** brought the Buick to the dealership with the check engine light on. She also stated that the vehicle was jerking while she drove it. As a gesture of goodwill, the dealership diagnosed the vehicle, took the Buick Encore to Russell Chevrolet, replaced the crank shaft sensor, and did so at no charge to Ms. ****** (not even the deductible). This is the only time that the service center saw the Buick.
  
  McLarty Nissan of North Little Rock appreciates Ms. ******’ business and to that end, it has taken numerous steps to address her complaint. Again, the dealership is willing to discuss a trade with her again but cannot promise that a deal will be doable.
  
  I appreciate the BBB’s time and attention to this matter. Should you have questions or want to discuss this matter further, please feel free to reach out.
  
  Thank you,
  
  ***** *********
  Friday, Eldredge & Clark, LLP 

  Customer response

  09/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ****** would like a refund for the vehicle in the amount that I now owe the credit union which is $15,698.36 so I can purchase me another vehicle elsewhere.

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/17/22 I purchased a preowned car from McLarty Nissan. My salesman said they don’t let people test drive cars while it’s raining for safety but I could drive it on the lot. There was very little room to drive so I was only able to slowly drive it a few feet through the lot. I noticed my first time driving the car off of the lot the next day after purchasing, when I stopped at the traffic light, the car was shaking vigorously. Anywhere I drove that evening, whenever the car was idle, it would shake tremendously. You could see, hear, AND feel the shaking & the car was leaking oil. I have had to take the car to the dealership 5 times since I purchased it. I took the car to an auto parts store & the check engine code was for “evaporative emission control system”. The associate said it could be a small leak in the engine & to get it fixed immediately because Kia Souls are known to catch fire. The service team has replaced leaking oil sensor, resealed oil pan, replaced lower engine air filter box & front core support, & replaced the evap canister. Yet, the issues still persist. I took the car for the dealership manager and 2 other associates to look at & they initially said they didn't feel shaking & the engine shaking didn't look abnormal, but said they didn't have another 2017 Kia Soul to compare it to. My sister has footage of the engine shaking. They test drove the vehicle & the manager called & said that they did feel a little shaking when they drove it. Her demeaner towards me changed when I asked for communication in writing, & she refused to respond to my email. She told me that she would talk to her manager & get back with me but she never did. I had a service appt on 12/21 after my engine light came on again, but when I got there, they said they double booked appointments & couldn't look at my car until after Christmas and New Year and didn't have a rental/other vehicle to put me in. I advise everyone to steer clear of purchasing from McLarty dealerships.

  

  Business response

  01/16/2023

  Dear Investigator Brunson,

  Our law firm represents McLarty Nissan of North Little Rock, and we are in receipt of the complaint made by Ms. ******* ******** I am reviewing the matter, and I will forward a response from the dealership by the end of the week. 

  If you need anything in the meantime, please don't hesitate to contact me. 

  Thank you,

  ***** ********* ******* ******** * ***** *** *************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 Nissan Titan in May of 2022 from this dealership. It spent over 30 days waiting on parts to fix the A/C condenser. The other day I took it back to has a recall done on the transmission and get a seat back replaced that came in finally after being ordered in July. While replacing the cover a pressure sensor was damaged and now the airbag light is on and a part is not available. I am told December 13th 2022 plus shipping time for a time frame, but not guarantees. I contacted ****** *** and all they did was have the dealership call me. The service manager ***** ********* ************ is who told me the date. I have also spoken to ***** ******** ************ and he was to have a meeting yesterday and call me. I did not hear from him so I have asked him to email me so I can document. ***** told me it is a secondary restraint and I could come get the truck. I told him only if they will sign something stating if I have a passenger in the front seat and god forbid I have an accident, they would assume all liability. He would not do that. I need to know what to do? I cannot keep not having my truck for 30 days at a time. Yes I have a loaner, no tags, nothing of mine in it. I wish they would just pay it off and keep it. I would just take the loss. Third vehicle that I have had an issue with their service department.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩