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ComplaintsforP.I. Roofing and Construction
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A contract was signed between PI Roofing and myself on 03/01/2024. A deposit was paid on 03/15/2024. The work was performed on 03/22/2024. On 03/25/2024, the first rain storm came and we noticed that in 2 places, the shingles did not extend far enough for the rain waiter to run into the gutters. Consequently, rain water was pouring between the gutter and the face board. This was not an issue with the previous roof we had. Videos were made and sent to both management and the sales person. Promises were made to have the issue fixed within a week. On 2 different occasions, someone came to the house and 'looked' at the issue. Even the sales person - ******* **** -came out and said that it was an easy fix and sweet talked his way around the problem. Nothing materialized. Subsequent text messages were left unanswered and he never contacted us again. Mid May, I received a call from this company's new 'operation manager', apologizing for the fact that this issue was not being addressed properly. The call ended with the solemn promise it would be fixed very soon. Again, nothing materialized. 06/26/2024 Yet another rain storm came through today and the issue is still there. Multiple calls to this company resulted in the same outcome. Oh, I am sorry, I will give it to my manager and he will call you back. Which never happens! How else can it be explained that after 3 months + we are still dealing with this? There is a 100% Satisfaction Guarantee in the contract. Apparently idle words. All we want is that the issue is addressed to both's satisfaction as soon as possible. We have been patient enough!Business response
06/26/2024
I am sorry for the delay in getting this resolved. I show that ***** repaired the area on 5/29/24. Let me take a look at the issue next week and see what else we can do to stop the water from getting behind the gutter. ****
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.