ComplaintsforRefined Body + Wellness Oasis

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had a foot detox and an ultrasonic cavitation on May 07, 2022. I paid $99 for this service (promo on Facebook). After I finished this session, I prepaid for continued services for more abdominal treatments with the hopes of making my stomach smaller. Within 24 hours of my having the first service, I began having severe cramping that led to vaginal bleeding. I had to take pain medication trying to alleviate the pain, but nothing helped. I was scheduled to return on May 11, 2022, for another treatment but I called Mrs. ******* on May 10, 2022 and told her about the problems that I was having. I told her that I was concerned that the procedure was causing the problem and didn't want to continue with the treatments. On May 10, 2022, I requested a refund. I advised her that I didn't want to continue due to concerns about my health. On May 10, 2022, Mrs. ******* advised that she would refund the money as I had not started treatments. I thanked her and waited a couple of days and sent her a text on May 12, 2022 and asked when we the refund be sent. She advised that she would send as soon as it posted to her account. I then advised her that my bank sent the money on that Monday (May 09, 2022). I then offered to send her my CashApp but she didn't respond. I sent a text message on May 13 and May 16. She responded on May 16, 2022 stating that the money had been refunded and it would take 7-10 days for it to clear. Its been more than 10 days and I have not heard from her.

  Business response

  06/17/2022

  On Saturday, May 7, 2022 Ms. ********* ****** called and ask if she can reschedule her appointment for a later time to 4:30 pm I agreed. She received a 30 minute foot detox and a 30 minute lipo laser treatment on her abdomen. Prior to receiving treatment clients have to disclose all medical history due to certain contradictions that would not allow them to receive treatment. I reviewed Ms. ****** completed paperwork and went forward with her treatment. After receiving her services Ms. ****** decided she wanted to purchase a Slimming/Fat Reduction Package for $1,699.00 plus tax. Ms. ****** put down a $300 nonrefundable deposit on the package. I schedule her to come in for Wednesday, May 11, 2022 at 6:00 pm. I received a phone call from Ms. ****** on Wednesday, May 11, 2022 at 9:48 am (missed call) and 10:20 am. Ms.  ****** informed me that she has been having stomach pains from the treatment she received on Saturday, May 7, 2022, she stated that she saw that the form mentioned ovarian cyst on it and that she may have one but she was going to go to the doctor to get checked out. I ask her why she just calling me now the day of her appointment and why didn't she disclosed that information when she was asked on the medical history form. She ask if she could cancel her appointment and receive a refund for the $300 she paid down on the package. I explained to her that per policy I usually charge a cancellation fee for cancelling your appointment in less than 24 - 48 hours. Also, I told her that she needs to go to her doctor to get a statement from him stating that the procedure she received caused her pain. As of today Friday, June 17, 2022, I still have not received a note from her. Ms. ****** contacted me via text and phone call on several occasions. I told her that I will refund her her money back once it was deposited into my account. I did not want to Cash App her the money because I wanted to keep everything recorded in the record system. May 25, 2022  her money showed refunded in my system I also let her  know that it will take up to 7-10 business days for her to receive her money back. I did not deduct any fees from the $300. I have attached a copy of her record showing where I refunded her money. Ms. ****** continued to threaten me via text and social media. I did not entertain her foolery. Ms. ****** has made a false statement against my business and i will appreciate if this complaint be null and void. I did everything I could to make sure Ms. ****** was accommodated although she signed and attest to my policy.
  

  Customer response

  06/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

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